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Maintenance requests can be submitted online, by text, by phone, or in person.


How to Submit a Maintenance Request

There are several ways for you to submit a maintenance request. Choose from the following options to report an issue in your residence hall:



Submit Online

You will be required to set up an account before submitting a request for the first time (instructions below). 

Once you submit a request, you will receive a confirmation email and status updates.  

Submit a Maintenance Request 

  1. Visit the Maximo Maintenance Management Service Requestor

  2. When prompted for a site ID, enter: WKUKYUS

  3. Fill out the member profile information page with your WKU email address.

  4. Once you finish the sign up process, you will receive an email to alert you that your account is being processed.

After your account is processed, you will have access to a Single Sign On (SSO) and can use your NetID & password to access your account and easily submit maintenance requests.

Sign Up for an Account Now

Submit by Text


Text WKUDFM to 82257


Include the building, room number, issue, your first and last name, and your email address.  


Submit by Phone


Call Facilities Management



Monday-Friday, 7:30am-4:30 pm



Submit in Person


Visit Facilities Management

Ground Floor of Parking Structure 1


Monday-Friday, 7:30 am-4:30 pm






Emergency Maintenance During Business Hours 


Call Facilities Management


Monday-Friday, 7:30 am - 4:30 pm


Emergency Maintenance After Business Hours 


Call University Police



Examples of Emergency Issues:

  • Broken windows and doors
  • Burning odors, smoke, and/or fire
  • Flooding or uncontrollable leaks
  • No Power 

Examples of Non-Emergency Issues:

  • Broken blinds
  • Light bulb replacement
  • Pest control
  • Minor Leaks



Network Support

Contact the ITS Service Desk at (270) 745-7000 or submit a request online:


ITS Service Desk 


Vending Refunds

Submit a Refund Request Form through WKU Vending Services.


Vending Services 


Laundry Repair

1. Scan the code on the machine with your phone, or

2. Visit CSC Service Works online and report the machine ID, or

3. Call 1-877-264-6622 

CSC Service Works



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 Last Modified 9/16/21