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Submit a Housing Maintenance Request


Need a Big Red Repair?

Submit a WKU Housing Maintenance Request through the WKU Housing Portal.

 


Routine maintenance requests can be submitted for your residence hall room or common areas (bathrooms, hallways, lobbies, community spaces, etc.).

Routine maintenance requests are monitored during regular business hours, Monday-Friday.

Emergency maintenance should be reported to your front desk immediately.

 

Examples of routine maintenance: light bulbs, pest control, leaking sink, etc.

 

 

How to Submit a Routine Maintenance Request

  1. Login to the WKU Housing Portal via my.wku.edu.
  2. Select "Submit a Housing Maintenance Request"
  3. Complete the maintenance request form
  4. Select "save and continue" to submit the form

 You will receive an email update within one business day (Monday-Friday, excluding University holidays). Email updates will be provided as the work order is issued, in progress, and resolved. 

WKU Housing Portal (my.wku.edu)

Timeline

Maintenance requests are scheduled and responded to based on severity. Routine requests are typically resolved within three (3) business days. Repair time will vary. 

If your issue has not been corrected, or if you have not received any status updates within the timeframes detailed above, please contact your hall director.

 

 

Maintenance requests are monitored by the WKU Department of Facilities Management |  (270)745-3253 | Parking Structure 1, Ground Floor

 


 

If a maintenance issue is immediately endangering someone’s physical safety or property, please CONTACT THE FRONT DESK of your residence hall immediately.

Front Desk Phone Numbers

 

Emergency maintenance examples: broken pipes or uncontrollable leaks, building-wide power outages, failed security or safety devices (i.e. locks), etc.

 

Emergency Maintenance Timeline

University personnel will respond to campus in less than one hour to determine initial response and corrective actions.

Repair time will vary.

Urgent Maintenance Timeline

Urgent requests (HVAC issues, tripped breakers, smoke-alarm batteries, etc.) that have occurred after 4:30 PM weekdays or on the weekends should be reported to your residence hall front desk. On-call technicians will respond in less than four (4) hours. Repair time will vary. 

 

For emergency maintenance requests, the front desk staff will contact the WKU Department of Facilities Management, (270)745-3253 during regular business hours. After hours, the WKU Police Department, (270)745-2548, will be contacted. 

 


 

Network Support

Contact the ITS Service Desk at (270) 745-7000 or submit a request online:

 

ITS Service Desk 

 

Vending Refunds

Submit a Refund Request Form through WKU Vending Services.

 

Vending Services 

 

Laundry Repair

1. Scan the code on the machine with your phone, or

2. Visit CSC Service Works online and report the machine ID, or

3. Call 1-877-264-6622 

CSC Service Works

*WKU Apartment residents should submit laundry repair requests through the routine maintenance request form

 


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 Last Modified 8/11/22