Facebook Pixel Maintenance Requests | Western Kentucky University Skip to main content
Maintenance requests can be submitted online, by text, by phone, or in person.


 

How to Submit a Maintenance Request

There are several ways for you to submit a maintenance request. Choose from the following options to report an issue in your residence hall:

 


  

Submit Online

You will be required to set up an account before submitting a request for the first time (instructions below). 

Once you submit a request, you will receive a confirmation email and status updates.  

Submit a Maintenance Request 

  1. Visit the Maximo Maintenance Management Service Requestor

  2. When prompted for a site ID, enter: WKUKYUS

  3. Fill out the member profile information page with your WKU email address.

  4. Once you finish the sign up process, you will receive an email to alert you that your account is being processed.

After your account is processed, you will have access to a Single Sign On (SSO) and can use your NetID & password to access your account and easily submit maintenance requests.

Sign Up for an Account Now

Submit by Text

 

Text WKUDFM to 82257

 

Include the building, room number, issue, your first and last name, and your email address.  

 

Submit by Phone

 

Call Facilities Management

270-745-3253

 

Monday-Friday, 7:30am-4:30 pm

 

 

Submit in Person

 

Visit Facilities Management

Ground Floor of Parking Structure 1

 

Monday-Friday, 7:30 am-4:30 pm

 

  


 

 

 

Emergency Maintenance During Business Hours 

 

Call Facilities Management

270-745-3253

Monday-Friday, 7:30 am - 4:30 pm

 

Emergency Maintenance After Business Hours 

 

Call University Police

270-745-2548

 

Examples of Emergency Issues:

  • Broken windows and doors
  • Burning odors, smoke, and/or fire
  • Flooding or uncontrollable leaks
  • No Power 


Examples of Non-Emergency Issues:

  • Broken blinds
  • Light bulb replacement
  • Pest control
  • Minor Leaks

  


 

Network Support

Contact the ITS Service Desk at (270) 745-7000 or submit a request online:

 

ITS Service Desk 

 

Vending Refunds

Submit a Refund Request Form through WKU Vending Services.

 

Vending Services 

 

Laundry Repair

1. Scan the code on the machine with your phone, or

2. Visit CSC Service Works online and report the machine ID, or

3. Call 1-877-264-6622 

CSC Service Works

 

 


Connect With Us

 


Some of the links on this page may require additional software to view.

 Last Modified 9/16/21