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Maintenance Requests


How to Submit a Maintenance Request

There are several ways for you to submit a maintenance request. Choose from the following options to report an issue in your residence hall:



Submit Online

You will be required to set up an account on the InSite reporting system before submitting a request for the first time (instructions below). 

Once you submit a request, you will receive a confirmation email and status updates.  

Submit a Maintenance Request 

  1. Visit the InSite Maintenance Sign Up Page

  2. Specify "I am NOT a Member of Maintenance Connection" and click OK.

  3. When prompted for a connection key, enter: 67676044

  4. Fill out the member profile information page and click OK

    • Use your WKU email to sign-up

    • Member ID Format: First Initial + Last Name

    • Password must be at least 6 characters

  5. Once you finish the sign up process, you will receive an email stating that you need approval.

  6. You will receive another email when your account has been processed.


*It is very important that you remember your username and password. Three attempts utilizing the wrong password will permanently lock you out of the system.


Sign Up for an Account Now

Submit by Text


Text WKUDFM to 82257


Include the building, room number, issue, your first and last name, and your email address.  


Submit by Phone


Call Facilities Management



Monday-Friday, 7:30am-4:30 pm



Submit in Person


Visit Facilities Management

Ground Floor of Parking Structure 1


Monday-Friday, 7:30 am-4:30 pm






Emergency Maintenance During Business Hours 


Call Facilities Management


Monday-Friday, 7:30 am - 4:30 pm


Emergency Maintenance After Business Hours 


Call University Police



Examples of Emergency Issues:

  • Broken windows and doors
  • Burning odors, smoke, and/or fire
  • Flooding or uncontrollable leaks
  • No Power 

Examples of Non-Emergency Issues:

  • Broken blinds
  • Light bulb replacement
  • Pest control
  • Minor Leaks



Network Support

Contact the ITS Service Desk at (270) 745-7000 or submit a request online:


ITS Service Desk 


Vending Refunds

Submit a Refund Request Form through WKU Vending Services.


Vending Services 


Laundry Repair

1. Scan the code on the machine with your phone, or

2. Visit CSC Service Works online and report the machine ID, or

3. Call 1-877-264-6622 

CSC Service Works



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 Last Modified 6/14/21