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Working Remotely


WKU Information Technology Services is committed to supporting flexible learning, teaching, and working arrangements through the use of technology. Some full time non-faculty staff members may come to a mutual agreement with their supervisor for an alternative working arrangement. See WKU Policies 4.2501 - Alternative Working Arrangements for details.

Working remotely (also called telecommuting, working from home, or flexible workplace) requires the use of a computer and/or phone to collaborate with students, faculty, and staff at WKU. Following the guides and information available, Hilltoppers can work and learn from remote locations.

 


 

Stay Prepared

Follow these guidelines to keep your devices and files ready to work from home.

Instant messaging and more collaboration tools are available to Faculty, Staff, and Student Workers through Cisco Jabber.

Investigate your internet capabilities by following these steps.

Access to WKU Apps such as Banner may require a Virtual Private Network (VPN) connection. Use the VPN Check to make sure you are connected.

Moving from an office environment to working remotely can create security risks. Follow our security recommendations to help protect your data and devices.

Contact the ITS Service Desk for technology support.

 


 

 

 

Knowledge Base Articles

 

Category: ITS Services & Resources / Audiovisual & Conferencing Services / Zoom

Downloading Zoom

Instructions for downloading Zoom on desktop or mobile.

Joining a Zoom Meeting

Instructions for joining a Zoom meeting with either a Meeting ID or a hyperlink from the Host.

Logging Into a WKU-Licensed Zoom Account

Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.

Category: ITS Services & Resources / Security

Sending Secure or Large Files

Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.

Category: ITS Services & Resources / Unsupported Systems

Home Network Support Limitations

Information about getting help with your personal home network.

Category: Mobile Devices

Activating Cellular Hotspots

Information about cellular tethering / hotspots.

Category: Software & Programs / Microsoft 365 / OneDrive

Sharing Office Files through OneDrive

Instructions for uploading and sharing Office files in OneDrive. For all supported operating systems and Office versions.

Category: Software & Programs / Microsoft Office

Installing Microsoft 365 on Personal Computer

Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.

Category: WKU Systems / Mediasite

Accessing Mediasite

Instructions on accessing MediaSite from Blackboard.

Category: WKU Systems / MyStuff

Accessing Personal/Shared Drive Off Campus

Instructions for accessing Personal and Shared network drives via MyStuff.

 

Category: Campus Phone & Voicemail

Forwarding All Calls (Cisco)

Instructions on how to forward phone calls from a Cisco phone.

Category: Campus Phone & Voicemail / Cisco Jabber

Enabling Phone Service on Cisco Jabber

Instructions for enabling Cisco Jabber calling from your device.

Installing Cisco Jabber

Instructions for installing Cisco Jabber.

Logging Into Cisco Jabber

Instructions for logging into Cisco Jabber.

Temporarily Disabling Phone Service for Cisco Jabber

Instructions for temporarily disabling phone service for Cisco Jabber on Desktop.

Troubleshooting Not Receiving Call Notifications on Cisco Jabber

Information about troubleshooting call notifications on Cisco Jabber.

Category: Email & Calendars / WKU Email Accounts / OWA (Outlook Web Access)

Logging in to Faculty/Staff Email

Instructions for logging in to Faculty and Staff Email account through Outlook Web Access.

Category: ITS Services & Resources / Audiovisual & Conferencing Services / Zoom

Downloading Zoom

Instructions for downloading Zoom on desktop or mobile.

Joining a Zoom Meeting

Instructions for joining a Zoom meeting with either a Meeting ID or a hyperlink from the Host.

Logging Into a WKU-Licensed Zoom Account

Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.

Category: ITS Services & Resources / Security

Sending Secure or Large Files

Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.

Category: ITS Services & Resources / Unsupported Systems

Home Network Support Limitations

Information about getting help with your personal home network.

Category: Mobile Devices

Activating Cellular Hotspots

Information about cellular tethering / hotspots.

Category: Software & Programs / Microsoft 365 / OneDrive

Installing Microsoft OneDrive

Instructions for installing OneDrive and setting up OneDrive to sync files.

Logging into Microsoft OneDrive

Instructions for logging into Microsoft OneDrive with a WKU Exchange account.

OneDrive Information for Faculty and Staff

Information about Microsoft OneDrive.

Sharing Office Files through OneDrive

Instructions for uploading and sharing Office files in OneDrive. For all supported operating systems and Office versions.

Category: Software & Programs / Microsoft Office

Installing Microsoft 365 on Personal Computer

Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.

Category: WKU Systems / Active Directory / Shared & Personal Drives / Connecting to Drives

Mapping Network Drives (Windows 10)

Instructions for mapping network drives on a Windows 10 computer.

Mapping Network Drives (macOS)

Instructions for mapping to the Shared (S:) and Personal (P:) Active Directory drives on a Mac.

Category: WKU Systems / Cisco AnyConnect VPN / Installing Cisco AnyConnect VPN

Installing Cisco AnyConnect VPN (Android)

Instructions for setting up the Cisco VPN on an Android device for the first time.

Installing Cisco AnyConnect VPN (iOS)

Instructions for setting up the Cisco VPN on an iOS device for the first time.

Installing and Configuring Cisco AnyConnect VPN (Windows)

Instructions for setting up the Cisco VPN in Windows for the first time.

Installing and Configuring Cisco AnyConnect VPN (macOS)

Instructions for setting up the Cisco VPN in macOS.

Category: WKU Systems / Mediasite

Accessing Mediasite

Instructions on accessing MediaSite from Blackboard.

Category: WKU Systems / MyStuff

Accessing Personal/Shared Drive Off Campus

Instructions for accessing Personal and Shared network drives via MyStuff.

 

Category: Campus Phone & Voicemail

Forwarding All Calls (Cisco)

Instructions on how to forward phone calls from a Cisco phone.

Category: Campus Phone & Voicemail / Cisco Jabber

Enabling Phone Service on Cisco Jabber

Instructions for enabling Cisco Jabber calling from your device.

Installing Cisco Jabber

Instructions for installing Cisco Jabber.

Logging Into Cisco Jabber

Instructions for logging into Cisco Jabber.

Temporarily Disabling Phone Service for Cisco Jabber

Instructions for temporarily disabling phone service for Cisco Jabber on Desktop.

Troubleshooting Not Receiving Call Notifications on Cisco Jabber

Information about troubleshooting call notifications on Cisco Jabber.

Category: Email & Calendars / WKU Email Accounts / OWA (Outlook Web Access)

Logging in to Faculty/Staff Email

Instructions for logging in to Faculty and Staff Email account through Outlook Web Access.

Category: ITS Services & Resources / Audiovisual & Conferencing Services / Zoom

Downloading Zoom

Instructions for downloading Zoom on desktop or mobile.

Joining a Zoom Meeting

Instructions for joining a Zoom meeting with either a Meeting ID or a hyperlink from the Host.

Logging Into a WKU-Licensed Zoom Account

Instructions for creating a new Zoom account or signing into a Zoom account licensed by WKU.

Category: ITS Services & Resources / Security

Sending Secure or Large Files

Information for WKU Faculty/Staff/Students on how to send secure and/or large files over the internet.

Category: ITS Services & Resources / Unsupported Systems

Home Network Support Limitations

Information about getting help with your personal home network.

Category: Mobile Devices

Activating Cellular Hotspots

Information about cellular tethering / hotspots.

Category: Software & Programs / Microsoft 365 / OneDrive

Installing Microsoft OneDrive

Instructions for installing OneDrive and setting up OneDrive to sync files.

Logging into Microsoft OneDrive

Instructions for logging into Microsoft OneDrive with a WKU Exchange account.

OneDrive Information for Faculty and Staff

Information about Microsoft OneDrive.

Sharing Office Files through OneDrive

Instructions for uploading and sharing Office files in OneDrive. For all supported operating systems and Office versions.

Category: Software & Programs / Microsoft Office

Installing Microsoft 365 on Personal Computer

Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.

Category: WKU Systems / Active Directory / Shared & Personal Drives / Connecting to Drives

Mapping Network Drives (Windows 10)

Instructions for mapping network drives on a Windows 10 computer.

Mapping Network Drives (macOS)

Instructions for mapping to the Shared (S:) and Personal (P:) Active Directory drives on a Mac.

Category: WKU Systems / Cisco AnyConnect VPN / Installing Cisco AnyConnect VPN

Installing Cisco AnyConnect VPN (Android)

Instructions for setting up the Cisco VPN on an Android device for the first time.

Installing Cisco AnyConnect VPN (iOS)

Instructions for setting up the Cisco VPN on an iOS device for the first time.

Installing and Configuring Cisco AnyConnect VPN (Windows)

Instructions for setting up the Cisco VPN in Windows for the first time.

Installing and Configuring Cisco AnyConnect VPN (macOS)

Instructions for setting up the Cisco VPN in macOS.

Category: WKU Systems / MyStuff

Accessing Personal/Shared Drive Off Campus

Instructions for accessing Personal and Shared network drives via MyStuff.

 

Get Help

The ITS Service Desk serves as a single point of contact for technology support and can be reached in a variety of ways.

Phone

Give us a call.

(270) 745-7000
Chat

Connect live online.

Chat Online
Walk-up

Visit ITS in person.

Available Services
Self-Help

Search knowledge base for known solutions.

Knowledge Base
Service Catalog

Submit a form to request assistance online.

Get Started
Manage My WKU Accounts

Lookup account information and reset passwords.

Get Started
Remote Assistance

Initiate screen sharing (requires single-use code from ITS).

Remote Assistance

 


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 Last Modified 7/7/22