TopperTech

• Service is available to all registered WKU students.
• Service request must be made by device’s rightful owner.
• Devices are serviced on a first-come, first-served basis. Due to numerous factors, it is difficult to provide an accurate turnaround time.
• While a device is in TopperTech possession, we are not responsible for damage caused by natural disasters or other emergencies outside of our control.
• TopperTech cannot guarantee a solution; however, in such situations information on other resolutions can be provided.
• TopperTech is not responsible for existing blemishes or damage to a device. A physical inspection is made at check-in, and any existing damage is noted.
• TopperTech retains data for 60 days.
• Once a device is completed, TopperTech will notify the client via email and phone. If a device is not picked up within 30 days of the first notification, it becomes the property of TopperTech to dispose of at our discretion.

By reserving TopperTech equipment, I agree to the following

• I am responsible for compliance with all terms of this agreement.
• I will take care of all equipment in my possession which includes, but not limited to:
  • Prompt return of equipment on assigned due date
  • Notification of damage, stolen, or lost equipment
  • Cleanliness and good operational status of equipment
  • Notification if I will be late returning equipment.
• If I fail to comply with the above , I will be responsible for the value of unreturned equipment and/or the repairing/replacing of damaged equipment. Loss of reservations privileges may occur at TopperTech’s discretion.
• Payment for equipment damage is due within five (5) business days after notification. Notifications will be delivered via my WKU E-mail address.
• The reservation of this equipment is for my use only. I understand reserving equipment for other patrons is not allowed.
• Reservations will be deleted at the end of the business day if I fail to check out the equipment on the specified pick-up date.

 

General Policies

• Equipment is reserved for the completion of WKU academic-related requirements or in conjunction with WKU-sanctioned events. Falsifying intended use will result in reservation privileges being revoked.
• TopperTech is closed any time the University is closed. It is my responsibility to make sure my reservation pick-up date and/or return date is not scheduled when the University is closed (barring weather and emergency related closures).
• Failure to Pay Policies
  • WKU Students: Failure to pay within five (5) business days after notification will result in an administrative hold being placed on my academic account preventing me from registering for classes. Reservation privileges will be revoked until payment is received.
  • WKU Faculty and Staff: Failure to pay within five (5) business days after notification will result in email communication from TopperTech to my immediate supervisor explaining the nature of infraction. Reservation privileges will be revoked until payment is received.
  • All Clientele: Equipment not returned after thirty (30) days after notification will be replaced and the cost of the replacement will be billed to the responsible faculty, staff or student as listed on said reservation. A permanent loss of reservation privileges will be invoked on the clientele's account.
• Reservation Logistics
  • TopperTech cannot extend time to an existing reservation in which equipment has already been picked up by clientele.
  • Equipment reservations cannot exceed seven (7) days. If equipment is needed longer, clientele can return to TopperTech during normal operating hours and complete another check-out process for the same piece of equipment for another seven-day period.
  • Clientele may check-in equipment earlier than the assigned return date.
  • WKU Students: WKU students are allowed to reserve up to five (5) unique pieces of equipment at one time. Multiple reservations of the same equipment (multiple laptops, microphones, etc.) are not allowed unless approved by TopperTech.
  • WKU Faculty/Staff: WKU Faculty and Staff are allowed to reserve up to ten (10) pieces of equipmentat one time. Multiple reservations of equipment exceeding ten pieces of equipment must be approved by TopperTech.

 

Late Equipment Return Policies

• Late returns carry the following penalties:
  • First Offense: Results in a loss of reservation privileges for one (1) month.
  • Second Offense: Results in a loss of reservation privileges for two (2) months.
  • Third Offense: Results in a loss of reservation privileges for six (6) months.
  • Fourth Offense: Results in a permanent loss of reservation privileges.
  • *Note: TopperTech understands life events occur which may result in a late return. TopperTech staff will work with clientele on a case-by-case basis to determine an equitable result. Decisions by TopperTech are final.
• Late returns which interfere with another Faculty, Staff or Student’s reservation may result in a loss of privileges
• Failure to Return Equipment
  • WKU Students: Equipment not returned three (3) business days after notification will be reported to the Office of Student Conduct and holds will be placed on your WKU account disabling your ability to register for classes and receive financial aid. Reservation privileges will be revoked. To have your privileges considered for reinstatement, you must email TopperTech (toppertech@wku.edu) with your reason for appeal. Decisions made by TopperTech are final.
  • WKU Faculty/Staff: Equipment not returned three (3) business days after notification will be reported to your immediate supervisor via email. Reservation privileges will be revoked. To have your privileges considered for reinstatement, you must email TopperTech (toppertech@wku.edu) with your reason for appeal. Decisions made by TopperTech are final.