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Support Standards

Support standards are necessary to ensure the technical environment at WKU is supportable, maintainable and secure. WKU’s Technical Support Services area provides standards to have sufficient resources to efficiently and adequately support the University’s client base and its technology needs.


WKU Employees

Users are strongly encouraged to adhere to the standards defined and should be aware that deviation from these standards will not be supported and could pose a risk to the University’s business continuity, information security, and/or daily operations. These standards apply to:

  • All University-owned computer hardware
  • All University-owned computer software
  • All users of computer systems, including but not limited to University faculty, staff, and student employees.


WKU Students

WKU provides purchasing guidance and support for computers and devices used by students. We strive to address service needs for a wide range of devices, but the extent of support may vary based on factors such as hardware, software, functionality, age, or other considerations.


For more information about our current support standards, please visit the links in the menu.


Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

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Some of the links on this page may require additional software to view.

 Last Modified 11/20/23