Computer Hardware Standards

Issue/Question

What computer models are supported for use at WKU?

Resolution

For the devices listed below, ITS will ensure the working order of the computer, using reasonable staff time and support resources, and will facilitate any hardware repairs if the computer is under warranty. This includes:

• Pre-configuration of all new hardware and software to WKU’s standards.
• On-site setup of all new computers meeting WKU’s requirements. This includes ensuring the new computer is fully functional, and the user can access all resources needed to perform job responsibilities.
• Evaluate service requests to determine best solution. This may include consultation with other Information Technology support staff to fully diagnose the issue and determine if the cause is within the computer or caused by external factors.
• Hardware Warranty: If the computer is covered under the manufacturer’s hardware warranty, ITS will process all warranty claims with Apple, Dell or Microsoft. If the computer is no longer under a hardware warranty, ITS will provide the client with a quote for replacement parts. If the client does not wish to purchase the parts, then the computer will fall under the “End of Support” category.

Endpoint Support reviews these standards every six months and makes updates when necessary. Use the accordion sections below to find information relevant to your situation.

For devices not listed, ITS will make a best effort to facilitate the recovery/transfer of data to a supported device, but will not attempt to resolve technical issues. ITS will work with the client to determine a suitable replacement if need be.

If you need assistance, please contact the ITS Service Desk.