TopperTech provides diverse support mechanisms for student personally-owned devices.
Mobile Device Support
Options for mobile device support (phones and tablets) include network connectivity and e-mail setup. TopperTech does not offer hardware repair for mobile devices. We will reference an off-campus service depot for hardware repair resolution.
The following includes the most popular vendors TopperTech services. This is not inclusive and we welcome hardware from any vendor.
WKU has educational purchase programs with Dell and Apple. If another vendor is desired, please see the links in the Popular Vendors section.
Common Hardware Issues
TopperTech provides resolution for a variety of hardware issues on WKU student-owned desktops and laptops. If our technicians discover a broken or failing component, TopperTech will contact the client and provide information on a compatible replacement unit. The most common hardware issues include:
Failing hard drives
- Defective cables (video and data)
- DC jacks in laptops
- Broken screens
- Non-responsive motherboards
- Overheated CPUs
- Failed CPU fans
- Non-functioning laptop keyboards
Broken chassis parts
TopperTech is a certified Apple and Dell warranty depot. Eligible warranty claims for Dell and Apple models can be processed through us at no additional charge and the computer remains on-campus until the machine is restored to working order.