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Remote Assistance

This page allows you to grant temporary control of your system to a specific Information Technology Services employee for troubleshooting purposes. If this process is necessary, you will be provided a one-time Session Key and information by ITS at the time of service.

Note: You are in full control of your computer and can override mouse and keyboard control. You may end screen-sharing at any time.

This key will be provided to you by the ITS Service Desk consultant.



Enter your Session Key provided by an ITS consultant.


Enter your WKU ID or NetID.


Click Start Remote Control.


When prompted, download and install the small virus-free plug-in.


When prompted, share control of your mouse and keyboard with your consultant.


Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

Get Help

Some of the links on this page may require additional software to view.

 Last Modified 4/19/22