Remote Assistance
If an ITS employee needs to remotely assist you, they will ask you to enter a one-time Session Key on this page. This allows you to grant them temporary access to your computer for troubleshooting. You remain in control and can end the session at any time.
Note: You are in full control of your computer and can override mouse and keyboard control. You may end screen-sharing at any time.
1.
Enter your Session Key provided by an ITS consultant.
2.
Enter your WKUID or NetID.
3.
Click Start Remote Control.
4.
When prompted, download and install the small virus-free plug-in.
5.
When prompted, share control of your mouse and keyboard with your consultant.
Need Assistance?
The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.
Some of the links on this page may require additional software to view.