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Internet Performance

When working remotely, a consistent high-speed internet connection is vital. Use a speed test to identify the upload and download speeds of your connection and compare them to our recommendations. There are many variables that could affect the quality of your experience. Bear in mind that if there are others uses of your connection occurring concurrently, for examples streaming services such as Netflix, it may degrade your experience as those other uses will be competing for the same bandwidth on your network.


Testing Your Connection

When connected to your home internet, visit the free speedtest.net website or install the app for Android, iOS, or other devices.

Speedtest.net  Apps for Devices


Recommended Speeds

For best results when working remotely, we recommend the following:

Download Speed

10 Mbps +

10 megabits per second or better

Upload Speed

5 Mbps +

5 megabits per second or better

Ping Time

< 75 ms

Less than 75 milliseconds


Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

Get Help

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 Last Modified 3/24/20