We recommend using chat for requests such as:
- Configuring email settings and Outlook tips
- Password resets
- Account requests
- Subscribing/unsubscribing from mailing lists
Not all requests can be effectively addressed via chat and may result in a ticket creation for the ITS Service Desk team to contact you via phone or remote assistance.
It is common for mobile devices to disconnect during chat sessions; it is recommended to use a desktop or laptop for chat sessions.
|Monday - Friday||Saturday - Sunday|
|7:30am - 4:30pm||Closed|
The ITS Service Desk serves as a single point of contact for technology support and can be reached in a variety of ways.
Give us a call.(270) 745-7000
Connect live online.Chat Online
Search knowledge base for known solutions.Knowledge Base
Submit a form to request assistance online.Get Started
Manage My WKU Accounts
Lookup account information and reset passwords.Get Started
Initiate screen sharing (requires single-use code from ITS).Remote Assistance