We recommend using chat for requests such as:
- Configuring email settings and Outlook tips
- Password resets
- Account requests
- Subscribing/unsubscribing from mailing lists
Not all requests can be effectively addressed via chat and may result in a ticket creation for the ITS Service Desk team to contact you via phone or remote assistance.
|Monday - Friday||Saturday - Sunday|
|8:00am - 4:30pm||Closed|
The ITS Service Desk serves as a single point of contact for technology support and can be reached in a variety of ways.
Give us a call.(270) 745-7000
Connect live online.Chat Online
Visit ITS in person.Available Services
Search knowledge base for known solutions.Knowledge Base
Submit a form to request assistance online.Get Started
Lookup account information and reset passwords.Get Started
Initiate screen sharing (requires single-use code from ITS).Remote Assistance
The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.
Some of the links on this page may require additional software to view.