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Chat Support


Fill out the form below and click "Chat with a Representative" to chat with us. If you are having trouble, we recommend calling the ITS Service Desk at (270) 745-7000 or using the Service Catalog.

About Chat

We recommend using chat for requests such as:

  • Configuring email settings and Outlook tips
  • Password resets
  • Account requests
  • Subscribing/unsubscribing from mailing lists

Not all requests can be effectively addressed via chat and may result in a ticket creation for the ITS Service Desk team to contact you via phone or remote assistance.


Monday - Friday Saturday - Sunday
7:30am - 7:00pm 12:00pm - 6:00pm

 

Get Help

The ITS Service Desk serves as a single point of contact for technology support and can be reached in a variety of ways.

Phone

Give us a call.

(270) 745-7000

Chat

Connect live online.

Chat Online

Self-Help

Search knowledge base for known solutions.

Knowledge Base

Service Catalog

Submit a form to request assistance online.

Get Started

Manage My WKU Accounts

Lookup account information and reset passwords.

Get Started

Remote Assistance

Initiate screen sharing (requires single-use code from ITS).

Remote Assistance



Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

Get Help



Some of the links on this page may require additional software to view.

 Last Modified 11/6/18