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Chat Support

Mobile devices frequently disconnect during chat sessions; it is recommended to use a desktop or laptop instead. If you use a mobile device, please keep the chat as your active screen.

Fill out the form below and click "Chat with a Representative" to chat with us. If you are having trouble, we recommend calling the ITS Service Desk at (270) 745-7000 or using the Service Catalog.

WKU Chat Support is currently closed.

You may contact the ITS Service Desk at 270-745-7000 and leave a voicemail or use another method of contact to get help.

Get Help
About Chat

We recommend using chat for requests such as:

  • Configuring email settings and Outlook tips
  • Password resets
  • Account requests
  • Subscribing/unsubscribing from mailing lists

Not all requests can be effectively addressed via chat and may result in a ticket creation for the ITS Service Desk team to contact you via phone or remote assistance.

Monday - Friday Saturday - Sunday
8:00am - 4:30pm Closed


Get Help

The ITS Service Desk serves as a single point of contact for technology support and can be reached in a variety of ways.


Give us a call.

(270) 745-7000

Connect live online.

Chat Online

Visit ITS in person.

Available Services

Search knowledge base for known solutions.

Knowledge Base
Service Catalog

Submit a form to request assistance online.

Get Started
Manage My WKU Accounts

Lookup account information and reset passwords.

Get Started
Remote Assistance

Initiate screen sharing (requires single-use code from ITS).

Remote Assistance

Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

Get Help

Some of the links on this page may require additional software to view.

 Last Modified 9/29/23