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Account FAQs

If you need help with any of your computer Accounts or Logins at WKU, you may contact the ITS Service Desk via phone at (270) 745-7000, Chat, Knowledge Base, or Service Catalog.


Category: Email & Calendars / WKU Email Accounts

Renaming Email Account

Information on how to rename your WKU email account.

Category: Email & Calendars / WKU Email Accounts / Settings and Configuration

Accessing Email After Ending Employment

Information about access email for retirees, temporary/seasonal, and other employees leaving WKU.

Finding Your Email Address

Instructions for finding your WKU email address.

Resetting a Student Email Password

Instructions for resetting your student email password.

Category: Software & Programs / Microsoft 365

Installing Microsoft 365

Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.

Category: WKU Accounts & Passwords

Changing Incorrect Demographic Information

Information about changing incorrect information on file with WKU.

Differences in WKU Accounts

Information about the differences in WKU accounts.

Finding Your NetID

Instructions for locating your NetID.

Finding Your WKUID

Instructions for locating your WKUID.

KCTCS Student Account Information

Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.

Resetting Your NetID Password

Instructions for resetting your NetID password.

Resetting Your WKUID PIN

Instructions for resetting your WKUID PIN.


Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

Get Help

Some of the links on this page may require additional software to view.

 Last Modified 3/9/23