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Account FAQs

If you need help with any of your computer Accounts or Logins at WKU, you may contact the ITS Service Desk via phone at (270) 745-7000, Chat, Knowledge Base, or Service Catalog.


Changing Incorrect Demographic Information

Information about changing incorrect information on file with WKU.

Differences in WKU Accounts

Information about the differences in WKU accounts.

Finding a NetID

Instructions for locating your NetID.

Finding a TopperMail Address

Instructions for finding your TopperMail address.

Finding a WKUID

Instructions for locating your WKUID.

Installing Microsoft Office 365 (macOS)

Instructions for current Faculty/Staff/Students on installing Office 365 for free on their personal Mac. Currently, Office 365 offers Office 2016.

KCTCS Student Account Information

Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.

Renaming Email Account

Information on how to rename your WKU email account.

Resetting a NetID Password

Instructions for resetting your NetID password.

Resetting a TopperMail Password

Instructions for resetting your TopperMail password.

Resetting a WKUID PIN

Instructions for resetting your WKUID PIN.


Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

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 Last Modified 9/12/18