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Account FAQs

If you need help with any of your computer Accounts or Logins at WKU, you may contact the ITS Service Desk via phone at (270) 745-7000, Chat, Knowledge Base, or Service Catalog.


Email & Calendars

Renaming Email Account

Information on how to rename your WKU email account.

Email & Calendars / TopperMail / Accounts

Finding a TopperMail Address

Instructions for finding your TopperMail address.

Resetting a TopperMail Password

Instructions for resetting your TopperMail password.

Software & Programs / Office 365

Installing Microsoft Office 365 on a Personally Owned Mac

Instructions for current Faculty/Staff/Students on installing Office 365 for free on their personal Mac. Currently, Office 365 offers Office 2019.

WKU Accounts & Passwords

Changing Incorrect Demographic Information

Information about changing incorrect information on file with WKU.

Differences in WKU Accounts

Information about the differences in WKU accounts.

Finding a NetID

Instructions for locating your NetID.

Finding a WKUID

Instructions for locating your WKUID.

KCTCS Student Account Information

Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.

Resetting a NetID Password

Instructions for resetting your NetID password.

Resetting a WKUID PIN

Instructions for resetting your WKUID PIN.


Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

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 Last Modified 9/12/18