Account FAQs

Information on how to rename your WKU email account.

Issue/Question

How do I change my email address to reflect a legal name change or my preferred name with WKU?

Environment

• TopperMail
• Exchange

Resolution

Students

1. Complete these steps to update your preferred or legal name.
    Note: Students with long email addresses because of their long name can send requests up to have their emails shortened without going through the Registrar's Office.
2. After this has been processed, submit an online request or contact the ITS Service Desk to have the email address changed.

Faculty/Staff/Retired

1. Complete these steps to update your preferred or legal name.
2. After this has been processed, submit an online request or contact the ITS Service Desk to have the email address changed.
    Note: Exchange Display Names are updated automatically through AD when a person’s information is updated in Banner. 

Alumni

1. Submit the name change or preferred name to Alumni Relations at 270-745-6921.
2. After this has been processed, contact the ITS Service Desk to have the email address changed.

Last Modified: 01-15-2021 10:18AM

Instructions for finding your WKU email address.

Issue/Question

How do I lookup my email address?

Resolution

1. Go here.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number, you may try to use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been set up, you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Your email address will be displayed.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Additionally, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 01-07-2021 13:14PM

Instructions for resetting your student email password.

Issue/Question

How do I reset my student email password?

Resolution

1. Go here.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been setup you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Click Reset TopperMail Password.
7. Enter a new password.
8. Click Change Password.
9. Please contact the ITS Service Desk if this does not work for you.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 01-07-2021 13:40PM

Instructions for current Faculty/Staff/Students on installing Office 365 for free on their personal Mac. Currently, Office 365 offers Office 2019.

Issue/Question

How do I get Microsoft Office for free?

Environment

• Personally-owned Mac
  • macOS 10.14+
    • Office 365

Cause

Office 365 gives access to the most recent versions of Word, Excel, PowerPoint, and other titles depending on platform. Under this program, current Faculty, Full-Time Staff and Students may install the software on up to five devices/computers.

These are full desktop applications, not web or cloud apps. The software will remain active and usable for as long as you are current Faculty, Full-Time Staff, or Student.  Based on Microsoft’s licensing requirements, it is not offered to past students who have graduated or leave WKU. Additionally, retirees are not eligible to receive Microsoft Office on their personal devices.

Resolution

1. Navigate to Office.com.
2. Click Sign In. 
3. Sign in using your WKU Email address and password.
4. If prompted, authenticate with Duo. 
   Note: If you need to reset Duo or activate Duo, please see this page. 
5. Click Install Office. 
6. Select Office365 Apps. 
7. Run the installer. 
8. Follow all the prompts. 
   Note: You may be asked to sign into an Office account once the software has installed. This will be your WKU Email address and password.

Last Modified: 03-12-2021 12:15PM

Information about changing incorrect information on file with WKU.

Issue/Question

What should I do if my personal information (such as the spelling of my name, date of birth, Social Security Number, etc.) is incorrect according to WKU's records?

Cause

Your information within the Office of the Registrar or Human Resources is incorrect.

Resolution

Students

This request must be submitted in writing. Students should email admission@wku.edu with the information that needs to be updated.  For more information, contact Admissions at 270-745-2551.

Gatton Academy Students

Gatton Academy students should contact the Gatton Academy Office at 270-745-6565 to request an update/change. 

Faculty/Staff/Retired

Faculty, Staff, and Retirees should contact Human Resources at 270-745-5360 to request an update/change. 

Alumni

Alumni should contact the Alumni Association at 270-745-2586 to request an update/change.

Last Modified: 01-28-2021 08:18AM

Information about the differences in WKU accounts.

Issue/Question

What is the difference between account types at WKU?

Resolution

NetID

 Note: NetIDs are created once a user has a WKU ID.

The NetID is used for logging into Active Directory, Blackboard, TopNet, myWKU and may other various WKU Systems. It is accompanied by a NetID​ Password which is separate from all other accounts at WKU. 

WKUID

 Note: WKUIDs are created for students once their application has been reviewed by the Admissions office. WKUIDs are created for employees and affiliates once Human Resources has created an entry in Banner for the person.

The WKUID is normally used for logging into TopNet and has it's own six digit WKU ID PIN. It may also be used for logging into an admissions application for a student that has already been accepted to WKU.

TopperMail

 Note: TopperMail accounts are created once a student registers for a course.

The TopperMail Address is used for accessing student email. New TopperMail accounts are generally formatted as follows: first.last123@topper.wku.edu. The password for this account is not the same as the WKUID PIN or NetID Password and must be created separately.

Last Modified: 01-28-2021 08:18AM

Instructions for locating your NetID.

Issue/Question

What is my NetID?

Resolution

1. Go here.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been setup you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Your NetID will display in the NetID box.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 01-28-2021 08:19AM

Instructions for locating your WKUID.

Issue/Question

What is my WKUID?

Resolution

1. Go to the WKU accounts page.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been setup you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Your WKUID will display in the WKUID box.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 01-28-2021 08:19AM

Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.

Issue/Question

I am a KCTCS student that is living on campus. How do I get a WKU account (NetID, WKUID, TopperMail)?

Resolution

Your WKU accounts will automatically generate once your joint enrollment application has been processed by WKU. You can check your WKU accounts on our Manage Accounts page. If you cannot login to the Manage Accounts page please contact Joint Admissions.

Last Modified: 01-28-2021 08:20AM

Instructions for resetting your NetID password.

Issue/Question

How do I reset my NetID password?

Resolution

1. Go here​.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
   Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been setup you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Click Reset NetID Password.
7. Enter a new password.
8. Click Change Password.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 01-28-2021 08:22AM

Instructions for resetting your WKUID PIN.

Issue/Question

How do I reset my WKUID PIN?

Resolution

1. Go here.
2. Enter your last name, birth date, and last 4 digits of your Social Security Number.
    Note: If you do not have a Social Security Number use the last 4 digits of your WKUID.
3. Click Next.
4. If a security question and answer have already been setup you will be prompted to enter the answer. If a security question has not been setup, you will be prompted to create one.
5. Click Submit Security Answer.
6. Click Reset PIN.
7. Enter a new PIN.
8. Click Set WKUID PIN.

Note: The Accounts page will not work for individuals who have incorrect information on file with WKU (last name, birth date, and last 4 of Social Security Number). If your information is not working, follow the steps in this article. Also, this page will not work for Alumni who have not enrolled in classes since 1990.

Last Modified: 01-28-2021 08:22AM