Facebook Pixel ITS - Email Accounts | Western Kentucky University Skip to main content

Email Accounts

WKU users are issued an email account in various ways depending on type of user.

Access Email Online

Sign in to your TopperMail or WKU Email directly from the web.



Manage My WKU Accounts

Reset your password, look up your email address, and more.

Manage my Accounts


Self Help

Need Help? Search the ITS Knowledge Base for known solutions.

Knowledge Base



Employee Email

Employee email creation is either automated or upon request depending upon employment classification. Please review our knowledge article for the latest information. Access to Exchange Online is supported using the Outlook client or via the web.  Email addresses for employees are in the format of firstname.lastname@wku.edu.

Webmail   About Exchange


Student Email

Students are issued a TopperMail email account within 24 hours after their admission to the University. Students should access email using their TopperMail email address using WKU Webmail.

TopperMail accounts are automatically converted to alumni accounts after graduation. TopperMail email addresses are in the format of firstname.lastname###@topper.wku.edu.

Webmail   About TopperMail


Alumni Email

Existing users keep their TopperMail automatically as long as they access it at least once every six months. Alumni should access email using their TopperMail email address using Webmail.



Shared Mailbox Accounts

Visit the ITS Knowledge Base to learn more about the available methods for Accessing Shared Mailbox Accounts.

Access a Shared Mailbox


Retiree Email

Retiree email accounts will remain active and available for use by the retiree upon retirement.  Retirees must access the account every 6 months to keep it active.  This applies only to employees officially classified as "Retirees" by Human Resources.  If you have questions about whether you are officially classified as a "Retiree", please contact Human Resources @ (270) 745-5360.  Email addresses for retirees are in the format of firstname.lastname@wku.edu.  Retirees should login to email using their NetID and password at webmail.

Webmail   About NetID


Affiliate Email

Affiliates are issued email accounts via a special process. Contact the ITS Service Desk to learn more.

ITS Service Desk


Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

Get Help

Some of the links on this page may require additional software to view.

 Last Modified 7/5/23