WKU users are issued an email account in various ways depending on type of user.
Employees are automatically issued Microsoft Exchange email accounts upon entry to the Banner Human Resources System after being hired. Access to Exchange is supported using the Outlook client or via the web. Email addresses for employees are in the format of email@example.com. For more information on your NetID, please visit our NetID Account page.
Students are issued a TopperMail email account within 24-48 hours after their initial course registration. Students do not get an email account upon admission to the University, they must register for classes first. Students should access email using their TopperMail email address (aka Windows Live ID) using WKU Webmail.
Existing users keep their TopperMail automatically as long as they access it at least once every three months. Alumni should access email using their TopperMail email address (aka Windows Live ID) using Webmail.
Shared (Generic) Exchange Email
To change the password for Exchange generic accounts please have the manager of the account visit the Manage My WKU Accounts page.
Retiree email accounts will remain active and available for use by the retiree upon retirement. Retirees must access the account every 6 months to keep it active. This applies only to employees officially classified as "Retirees" by Human Resources. If you have questions about whether you are officially classified as a "Retiree", please contact Human Resources @ (270) 745-5360. Email addresses for retirees are in the format of firstname.lastname@example.org. Retirees should login to email using their NetID and password at webmail.
Affiliates are issued email accounts via a special process. Contact the ITS Service Desk to learn more.