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Email Accounts

WKU users are issued an email account in various ways depending on type of user.

Access Email Online

Sign in to your TopperMail or WKU Email directly from the web.



Manage My WKU Accounts

Reset your password, look up your email address, and more.

Manage my Accounts


Self Help

Need Help? Search the ITS Knowledge Base for known solutions.

Knowledge Base



Employee Email

Employee email creation is either automated or upon request depending upon employment classification. Please review our knowledge article for the latest information. Access to Exchange is supported using the Outlook client or via the web.  Email addresses for employees are in the format of firstname.lastname@wku.edu. For more information on your NetID, please visit our NetID Account page.

Webmail   About Exchange


Student Email

Students are issued a TopperMail email account within 24-48 hours after their initial course registration.  Students do not get an email account upon admission to the University, they must register for classes first.  Students should access email using their TopperMail email address (aka Windows Live ID) using WKU Webmail.

Webmail   About TopperMail


Alumni Email

Existing users keep their TopperMail automatically as long as they access it at least once every three months. Alumni should access email using their TopperMail email address (aka Windows Live ID) using Webmail.



Shared Mailbox Accounts

Visit the ITS Knowledge Base to learn more about the available methods for Accessing Shared Mailbox Accounts.

Access a Shared Mailbox


Retiree Email

Retiree email accounts will remain active and available for use by the retiree upon retirement.  Retirees must access the account every 6 months to keep it active.  This applies only to employees officially classified as "Retirees" by Human Resources.  If you have questions about whether you are officially classified as a "Retiree", please contact Human Resources @ (270) 745-5360.  Email addresses for retirees are in the format of firstname.lastname@wku.edu.  Retirees should login to email using their NetID and password at webmail.

Webmail   About NetID


Affiliate Email

Affiliates are issued email accounts via a special process. Contact the ITS Service Desk to learn more.

ITS Service Desk


Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

Get Help

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 Last Modified 4/19/22