Category: Computer, Devices, & Printers / Operating System / Windows / Windows 10
Instructions for removing a personal computer from TopperMail Mobile Device Management if it has been enrolled.
Category: Email & Calendars / WKU Email Accounts
Information about accessing Microsoft Office after graduation and/or absence from WKU.
Information about changing a student email multi factor authentication number.
Information about when a student email account will be created for Joint Admissions students.
Information on looking up a WKU email address.
Instructions on what to do when you receive the following message when logging into TopperMail: "Account Does Not Exist"
Information on how to rename your WKU email account.
Instructions for reporting a problem with WKU email accounts.
Information about accessing a TopperMail account that uses Azure Active Directory.
Instructions for enabling sign-in for an email account when it has been blocked.
Instructions for setting up a TopperMail to use the Microsoft Authenticator app for multi factor authentication.
Information on how WKU Email addresses (Faculty, Staff, Students, Alumni, and Affiliates) are formatted.
Category: Email & Calendars / WKU Email Accounts / OWA (Outlook Web Access)
Instructions for automatically including email signature(s) on new messages and reply messages within OWA.
Instructions on how to block senders in OWA.
Information for creating an email signature in OWA.
Instructions for saving an attachment from OWA.
Instructions and information about looking up WKU addresses in the Global Address List.
Instructions on how to mark an email as not junk in OWA.
Instructions on what you want to if OWA redirects to a blank page when you try to access it.
Instructions for sorting mail in OWA.
Instructions for removing signatures in OWA.
Instructions on how to remove blocked senders from a blocked senders list in OWA.
Instructions to request a delivery or read receipt while sending a message in OWA.
Instructions for setting default preference of sending attachments via OWA.
Instructions on filtering messages marked as suspicious to a folder.
Instructions for using the Blind Carbon Copy (Bcc) feature in OWA.
Instructions for turning OWA's Focused Inbox View off or on.
Instructions for viewing a WKU email account calendar online.
Category: Email & Calendars / WKU Email Accounts / Settings and Configuration
Information on "temporary locked" error message when trying to login to email.
Instructions for setting up inbox rules for your WKU email.
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.
Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.
Instructions for logging into WKU email.
Instructions on handling a compromised student email account.
Information about how long students can keep their email accounts.
Information about student email passwords expiring, causing clients to be unable to sign into their account.
Category: Email & Calendars / WKU Email Accounts / Using Email
Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.
Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.
Instructions on sending email to multiple addresses in the To, CC, or BCC fields.
Category: ITS Services & Resources / Classrooms & Labs
Instructions for enabling the Microsoft Authenticator app.
Category: ITS Services & Resources / Unsupported Systems
Information about what email applications are supported by WKU.
Category: Mobile Devices / Android
Instructions to add WKU email accounts to an Andriod device via Exchange account type.
Category: Mobile Devices / iOS
Instructions for how to delete an email account from an iOS (e.g., iPhone, iPad) device.
Instructions for correcting email not syncing on iOS devices.
Category: Software & Programs / Microsoft 365
Instructions on how to fix the error: "Your account doesn't allow editing..."
Information about using your TopperMail account with a trial version of Microsoft 365.
Category: WKU Accounts & Passwords
Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.
Information about viewing your WKU account passwords.
Category: WKU Systems / Blackboard / Email
Information about where emails from Blackboard are sent.
Instructions for sending an email through Blackboard.