Email & Calendars
Reporting a Compromised Account
Information on what to do if you notice someone's WKU email account has been compromised.
Email & Calendars / WKU Email Accounts
Changing Student Email Multi Factor Authentication Phone Number
Information about changing a student email multi factor authentication number.
Creating Joint Admissions Account
Information about when a student email account will be created for Joint Admissions students.
Finding WKU Email Addresses
Information on looking up a WKU email address.
Microsoft Office Access After Graduation
Information about accessing Microsoft Office after graduation and/or absence from WKU.
Receiving Account Does Not Exist Login Error
Instructions on what to do when you receive the following message when logging into TopperMail: "Account Does Not Exist"
Renaming Email Account
Information on how to rename your WKU email account.
Signing into a Student Email Account using Azure Active Directory
Information about accessing a TopperMail account that uses Azure Active Directory.
Unblocking Email Accounts
Instructions for enabling sign-in for an email account when it has been blocked.
Using Microsoft Authenticator App with Student Email
Instructions for setting up a TopperMail to use the Microsoft Authenticator app for multi factor authentication.
WKU Email Format
Information on how WKU Email addresses (Faculty, Staff, Students, Alumni, and Affiliates) are formatted.
Email & Calendars / WKU Email Accounts / OWA (Outlook Web Access)
Automatically Adding Signature
Instructions for automatically including email signature(s) on new messages and reply messages within OWA.
Blocking an Email Address
Instructions on how to block senders in OWA.
Creating Email Signature
Information for creating an email signature in OWA.
Instructions for creating a new folder on Outlook Web Access (OWA).
Downloading Attachments Error
Instructions for when you get error, "You don't have permission to download attachments." when trying to download attachments in OWA.
Downloading an Attachment
Instructions for saving an attachment from OWA.
Finding WKU Email Addresses in the Global Address List
Instructions and information about looking up WKU addresses in the Global Address List.
Managing Folders in OWA
Instructions on renaming, deleting, or moving a folder in TopperMail.
Marking Email as Not Junk
Instructions on how to mark an email as not junk in OWA.
Not Receiving Emails
Instructions on what to do when you notice you are no longer receiving emails to your WKU email account.
OWA Redirects to Blank Page
Instructions on what you want to if OWA redirects to a blank page when you try to access it.
Re-Sorting Mail in OWA Inbox
Instructions for sorting mail in OWA.
Removing Email Signatures
Instructions for removing signatures in OWA.
Removing a Blocked Sender
Instructions on how to remove blocked senders from a blocked senders list in OWA.
Requesting a Delivery or Read Receipt
Instructions to request a delivery or read receipt while sending a message in OWA.
Sorting Emails Flagged as Suspicious
Instructions on filtering messages marked as suspicious to a folder.
Using Blind Carbon Copy (Bcc) Feature
Instructions for using the Blind Carbon Copy (Bcc) feature in OWA.
Using Focused Inbox View
Instructions for turning OWA's Focused Inbox View off or on.
Viewing Calendar Online Through OWA
Instructions for viewing a WKU email account calendar online.
Email & Calendars / WKU Email Accounts / Settings and Configuration
Accessing CommuniGate Email
Information about accessing student email accounts that were created before 2010.
Accessing Student Email Before Registration
Information about accessing student email accounts before registering for classes for the first time.
Account Temporarily Locked to Prevent Unauthorized Use
Information on "temporary locked" error message when trying to login to email.
Configuring Inbox Rules
Instructions for setting up inbox rules for your WKU email.
Configuring Microsoft Multi-Factor Authentication
Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.
Creating Affiliate/Non-Employee Accounts
Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.
Deleting an Email Account
Information about having a WKU email account deleted.
Finding an Email Address
Instructions for finding your WKU email address.
Logging into WKU Email
Instructions for logging into WKU email.
Other Email Account Overriding WKU Email Login
Information on how to prevent an alternate email account from overriding your WKU email account login.
Receiving Something Went Wrong Login Error
Instructions on what to do when you receive the following error when logging into WKU Email: "Oops! Something went wrong. :("
Requesting Alumni Email Account
Instructions for Alumni requesting that a WKU email account be created.
Resetting a Student Email Password
Instructions for resetting your student email password.
Securing Compromised Student Email Account
Instructions on handling a compromised student email account.
Student Email Account Lifespan
Information about how long students can keep their email accounts.
Student Email Password Expiration
Information about student email passwords expiring, causing clients to be unable to sign into their account.
WKU Email Account Creation
Information on when WKU email accounts are created.
Email & Calendars / WKU Email Accounts / Using Email
Automatically Sending Messages
Information about automatically having email resent.
Recovering Missing or Deleted Emails
Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.
Sending Email to Multiple Addresses
Instructions on sending email to multiple addresses in the To, CC, or BCC fields.