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TopperMail FAQs

Check my TopperMail

Visit WKU Webmail to get logged in to your TopperMail Account.



Manage My WKU Accounts

Reset your password, look up your email address, and more.

Manage my Accounts


Self Help

Need Help? Search the ITS Knowledge Base for known solutions.

Knowledge Base



Category: Email & Calendars

Resetting TopperMail or Google Workspace Multi-Factor Authentication

Instructions for resetting MFA on TopperMail or Google Workspace accounts.

Category: Email & Calendars / WKU Email Accounts

Accessing and Using Microsoft 365 After Graduation

Information about accessing Microsoft 365 after graduation and/or absence from WKU.

Changing Student Email Multi Factor Authentication Phone Number

Information about changing a student email multi factor authentication number.

Finding WKU Email Addresses

Information on looking up a WKU email address.

Renaming Email Account

Information on how to rename your WKU email account.

Using Microsoft Authenticator App

Instructions for using the Microsoft Authenticator app as multi-factor authentication method on multiple platforms.

Category: Email & Calendars / WKU Email Accounts / OWA (Outlook Web Access)

Not Receiving Emails

Instructions on what to do when you notice you are no longer receiving emails to your WKU email account.

Viewing Calendar Online Through OWA

Instructions for viewing a WKU email account calendar online.

Category: Email & Calendars / WKU Email Accounts / Settings and Configuration

Accessing Student Email Before Registration

Information about accessing student email accounts before registering for classes for the first time.

Account Temporarily Locked to Prevent Unauthorized Use

Information on "temporary locked" error message when trying to login to email.

Adding Secondary Authentication Methods in Microsoft

Instructions for adding multiple authentication methods to access your email account.

Logging into WKU Email

Instructions for logging into WKU email.

Student Email Account Lifespan

Information about how long students can keep their email accounts.

Student Email Password Expiration

Information about student email passwords expiring, causing clients to be unable to sign into their account.

Category: Email & Calendars / WKU Email Accounts / Using Email

Recovering Missing or Deleted Emails

Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.

Supported Email Applications

Information about what email applications are supported by WKU.

Category: Mobile Devices / iOS

Deleting an Email Account on Mobile Device (iOS)

Instructions for how to delete an email account from an iOS (e.g., iPhone, iPad) device.

Email Account Not Syncing

Instructions for correcting email not syncing on iOS devices.

Category: Software & Programs / Microsoft 365

Installing Microsoft 365

Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.

Using TopperMail Account with Microsoft 365 Trial Version

Information about using your TopperMail account with a trial version of Microsoft 365.


Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

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 Last Modified 3/7/23