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TopperMail FAQs

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Visit WKU Webmail to get logged in to your TopperMail Account.



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Reset your password, look up your email address, and more.

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Self Help

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Knowledge Base



Email & Calendars

Reporting a Compromised Account

Information on what to do if you notice someone's WKU email account has been compromised.

Email & Calendars / WKU Email Accounts

Changing Student Email Multi Factor Authentication Phone Number

Information about changing a student email multi factor authentication number.

Creating Joint Admissions Account

Information about when a student email account will be created for Joint Admissions students.

Finding WKU Email Addresses

Information on looking up a WKU email address.

Microsoft Office Access After Graduation

Information about accessing Microsoft Office after graduation and/or absence from WKU.

Receiving Account Does Not Exist Login Error

Instructions on what to do when you receive the following message when logging into TopperMail: "Account Does Not Exist"

Renaming Email Account

Information on how to rename your WKU email account.

Requesting Assistance with WKU Email

Instructions for reporting a problem with WKU email accounts.

Signing into a Student Email Account using Azure Active Directory

Information about accessing a TopperMail account that uses Azure Active Directory.

Unblocking Email Accounts

Instructions for enabling sign-in for an email account when it has been blocked.

Using Microsoft Authenticator App with Student Email

Instructions for setting up a TopperMail to use the Microsoft Authenticator app for multi factor authentication.

WKU Email Format

Information on how WKU Email addresses (Faculty, Staff, Students, Alumni, and Affiliates) are formatted.

Email & Calendars / WKU Email Accounts / OWA (Outlook Web Access)

Automatically Adding Signature

Instructions for automatically including email signature(s) on new messages and reply messages within OWA.

Blocking an Email Address

Instructions on how to block senders in OWA.

Creating Email Signature

Information for creating an email signature in OWA.

Creating Folders

Instructions for creating a new folder on Outlook Web Access (OWA).

Downloading Attachments Error

Instructions for when you get error, "You don't have permission to download attachments." when trying to download attachments in OWA.

Downloading an Attachment

Instructions for saving an attachment from OWA.

Finding WKU Email Addresses in the Global Address List

Instructions and information about looking up WKU addresses in the Global Address List.

Managing Folders in OWA

Instructions on renaming, deleting, or moving a folder in TopperMail.

Marking Email as Not Junk

Instructions on how to mark an email as not junk in OWA.

Not Receiving Emails

Instructions on what to do when you notice you are no longer receiving emails to your WKU email account.

OWA Redirects to Blank Page

Instructions on what you want to if OWA redirects to a blank page when you try to access it.

Re-Sorting Mail in OWA Inbox

Instructions for sorting mail in OWA.

Removing Email Signatures

Instructions for removing signatures in OWA.

Removing a Blocked Sender

Instructions on how to remove blocked senders from a blocked senders list in OWA.

Requesting a Delivery or Read Receipt

Instructions to request a delivery or read receipt while sending a message in OWA.

Setting Default Preference for Sending Attachments

Instructions for setting default preference of sending attachments via OWA.

Sorting Emails Flagged as Suspicious

Instructions on filtering messages marked as suspicious to a folder.

Using Blind Carbon Copy (Bcc) Feature

Instructions for using the Blind Carbon Copy (Bcc) feature in OWA.

Using Focused Inbox View

Instructions for turning OWA's Focused Inbox View off or on.

Viewing Calendar Online Through OWA

Instructions for viewing a WKU email account calendar online.

Email & Calendars / WKU Email Accounts / Settings and Configuration

Account Temporarily Locked to Prevent Unauthorized Use

Information on "temporary locked" error message when trying to login to email.

Configuring Inbox Rules

Instructions for setting up inbox rules for your WKU email.

Configuring Microsoft Multi-Factor Authentication

Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.

Creating Affiliate/Non-Employee Accounts

Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.

Logging into WKU Email

Instructions for logging into WKU email.

Student Email Account Lifespan

Information about how long students can keep their email accounts.

Email & Calendars / WKU Email Accounts / Using Email

Automatically Sending Messages

Information about automatically having email resent.

Meaning of Bounce Back Email

Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.

Recovering Missing or Deleted Emails

Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.

Sending Email to Multiple Addresses

Instructions on sending email to multiple addresses in the To, CC, or BCC fields.

ITS Services & Resources / Classrooms & Labs

Enabling Microsoft Authenticator for Remote Lab Use

Instructions for enabling the Microsoft Authenticator app.

ITS Services & Resources / Unsupported Systems

Supported Email Applications

Information about what email applications are supported by WKU.

Mobile Devices / iOS

Deleting an Email Account

Instructions for how to delete an email account from an iOS (e.g., iPhone, iPad) device.

Email Account Not Syncing

Instructions for correcting email not syncing on iOS devices.

WKU Accounts & Passwords

KCTCS Student Account Information

Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.

Viewing Account Passwords

Information about viewing your WKU account passwords.

WKU Systems / Blackboard / Email

Emails Sending To Exchange Inbox

Information about where emails from Blackboard are sent.

Sending an Email

Instructions for sending an email through Blackboard.


Need Assistance?

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 Last Modified 9/12/18