Email & Calendars
Recovering Missing or Deleted Emails
Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.
Renaming Email Account
Information on how to rename your WKU email account.
Reporting a Compromised Account
Information on what to do if you notice someone's WKU email account has been compromised.
Email & Calendars / Exchange
Warnings About Emails Coming from Non-WKU Accounts
Information about email tags that were enabled October 17, 2018 on all WKU Exchange accounts alerting users that messages originated outside of the WKU Exchange server.
Email & Calendars / Exchange / Email
Correcting Recipient Email Address
Instructions for resolving "The e-mail address you entered couldn't be found" error you can get when trying to send an email.
Meaning of Bounce Back Email
Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.
Email & Calendars / Mailing Lists
Unsubscribing from Student-All Mailing List
Information about unsubscribing from the student-all mailing list.
Email & Calendars / TopperMail
Adding Account to Outlook 2016 (macOS)
Instructions for adding a TopperMail account to Outlook 2016 on macOS.
Blocking an Email Address
Instructions on how to block senders in TopperMail.
Creating a Folder
Instructions on how to create a folder in TopperMail.
Receiving Account Does Not Exist Login Error
Instructions on what to do when you receive the following message when logging into TopperMail: "Account Does Not Exist"
Receiving Not a Valid Sender Bounceback Message
Instructions on what to do when you receive the message that you are not a valid sender when emailing from your TopperMail.
Sending a Message with an Attachment
Instructions for adding attachments to TopperMail emails.
TopperMail Redirects to Blank Page
Instructions on what you want to if TopperMail redirects to a blank page when you try to access it.
Unblocking TopperMail Accounts
Instructions for enabling sign-in for a TopperMail account when it has been blocked.
Email & Calendars / TopperMail / Accounts
Accessing CommuniGate Email
Information about accessing student email accounts that were created before 2011.
Accessing TopperMail Before Registration
Information about accessing TopperMail before registering for classes for the first time.
Information on when Students will get their TopperMail email accounts created.
Adding Account (OS X)
Adding Account (Outlook 2013)
Instructions for adding a TopperMail account to Outlook 2013.
Information about having a TopperMail account deleted.
Finding a TopperMail Address
Instructions for finding your TopperMail address.
Information for connecting TopperMail accounts through IMAP settings.
Logging into TopperMail
Instructions for logging into TopperMail.
Receiving Something Went Wrong Login Error
Instructions on what to do when you receive the following error when logging into TopperMail: "Oops! Something went wrong. :("
Redirected to Another Email When Logging in
Instructions for resolving an issue where you are redirected to a different email account when logging into your TopperMail email.
Requesting Alumni Account
Instructions for Alumni requesting that a TopperMail account be created.
Resetting a TopperMail Password
Instructions for resetting your TopperMail password.
Securing Compromised TopperMail Account
Instructions on handling a compromised TopperMail account.
Information about how long students can keep their TopperMail accounts.
Email & Calendars / TopperMail / Composing Messages
Attachment Size Limit
Information on the TopperMail attachment size limit.
OneDrive Error when Adding an Attachment
Instructions on what to do when you receive a OneDrive error when trying to attach an item to an email from TopperMail.
Email & Calendars / TopperMail / Mail
Adding TopperMail to Outlook on a WKU-Owned Computer
Instructions for accessing a TopperMail account in Outlook on a WKU-Owned computer.
Disabling Conversation Mode
Instructions on how to turn off conversation mode in TopperMail.
Disabling Junk Filtering
Instructions on how to turn off junk email filtering in TopperMail.
Marking Email as Not Junk
Instructions on how to mark an email as not junk in TopperMail.
Not Receiving Emails
Instructions on what to do when you notice you are no longer receiving emails to your TopperMail.
Reporting Spam/Phishing Email
Information for students/alumni (TopperMail) for handling spam and phishing scam emails.
Setting up Email Forwarding
Information for configuring a rule to forward TopperMail emails to another account.
Turning Off Clutter
Instructions for turning off the clutter feature in TopperMail.
Mobile Devices / Android
Adding TopperMail Account
Instructions for students, alumni, and affiliates to add their TopperMail accounts to an Android device.
Adding TopperMail Account to Outlook App
Instructions for adding a TopperMail account through the Outlook for Android app.
Adding TopperMail to LG Devices
Instructions for adding your TopperMail account to an LG Android phone.
Mobile Devices / iOS
Adding TopperMail Account (iOS)
Instructions for adding a TopperMail account to an iPhone or iPad.
Software & Programs / Office 365
Using TopperMail Account with Office365 Trial Version
Information about using your TopperMail account with a trial version of Office 365.
WKU Accounts & Passwords
KCTCS Student Account Information
Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.
Viewing Account Passwords
Information about viewing your WKU account passwords.
WKU Systems / Blackboard / Email
Emails Sending To Exchange Inbox
Information about where emails from Blackboard are sent.
Sending an Email
Instructions for sending an email through Blackboard.
Unable to Send Email to Instructor
Directions on what to do if you are unable to send an email to your instructor from Toppermail.