Facebook Pixel ITS - TopperMail FAQs | Western Kentucky University Skip to main content

TopperMail FAQs

Check my TopperMail

Visit WKU Webmail to get logged in to your TopperMail Account.



Manage My WKU Accounts

Reset your password, look up your email address, and more.

Manage my Accounts


Self Help

Need Help? Search the ITS Knowledge Base for known solutions.

Knowledge Base



Category: Computer, Devices, & Printers / Operating System / Windows / Windows 10

Unlinking a Personal Computer from TopperMail Group Policy Mobile Device Management

Instructions for removing a personal computer from TopperMail Mobile Device Management if it has been enrolled.

Category: Email & Calendars

Resetting TopperMail or Google Workspace Multi-Factor Authentication

Instructions for resetting MFA on TopperMail or Google Workspace accounts.

Category: Email & Calendars / WKU Email Accounts

Accessing and Using Microsoft Office After Graduation

Information about accessing Microsoft Office after graduation and/or absence from WKU.

Changing Student Email Multi Factor Authentication Phone Number

Information about changing a student email multi factor authentication number.

Finding WKU Email Addresses

Information on looking up a WKU email address.

Receiving Account Does Not Exist Login Error

Instructions on what to do when you receive the following message when logging into TopperMail: "Account Does Not Exist"

Renaming Email Account

Information on how to rename your WKU email account.

Requesting Assistance with WKU Email

Instructions for reporting a problem with WKU email accounts.

Unblocking Email Accounts

Instructions for enabling sign-in for an email account when it has been blocked.

Using Microsoft Authenticator App with Student Email

Instructions for using the Microsoft Authenticator app as multi factor authentication method on multiple platforms.

WKU Email Format

Information on how WKU Email addresses (Faculty, Staff, Students, Alumni, and Affiliates) are formatted.

Category: Email & Calendars / WKU Email Accounts / OWA (Outlook Web Access)

Automatically Adding Signature

Instructions for automatically including email signature(s) on new messages and reply messages within OWA.

Blocking an Email Address

Instructions on how to block senders in OWA.

Creating Email Signature (OWA)

Information for creating an email signature in OWA.

Finding WKU Email Addresses in the Global Address List

Instructions and information about looking up WKU addresses in the Global Address List.

Marking Email as Not Junk

Instructions on how to mark an email as not junk in OWA.

Not Receiving Emails

Instructions on what to do when you notice you are no longer receiving emails to your WKU email account.

OWA Redirects to Blank Page

Instructions on what you want to if OWA redirects to a blank page when you try to access it.

Removing Email Signatures

Instructions for removing signatures in OWA.

Removing a Blocked Sender

Instructions on how to remove blocked senders from a blocked senders list in OWA.

Requesting a Delivery or Read Receipt

Instructions to request a delivery or read receipt while sending a message in OWA.

Setting Default Preference for Sending Attachments

Instructions for setting default preference of sending attachments via OWA.

Sorting Emails Flagged as Suspicious

Instructions on filtering messages marked as suspicious to a folder.

Using Blind Carbon Copy (Bcc) Feature

Instructions for using the Blind Carbon Copy (Bcc) feature in OWA.

Viewing Calendar Online Through OWA

Instructions for viewing a WKU email account calendar online.

Category: Email & Calendars / WKU Email Accounts / Settings and Configuration

Accessing Student Email Before Registration

Information about accessing student email accounts before registering for classes for the first time.

Account Temporarily Locked to Prevent Unauthorized Use

Information on "temporary locked" error message when trying to login to email.

Adding Secondary Authentication Methods in Azure

Instructions for adding multiple authentication methods to access your email account.

Configuring Inbox Rules

Instructions for setting up inbox rules for your WKU email.

Configuring Microsoft Multi-Factor Authentication

Instructions for setting up Microsoft's Multi-Factor authentication for TopperMail accounts and retired faculty / staff email accounts.

Creating Affiliate/Non-Employee Accounts

Information about getting a WKU email account created for Affiliates or Non-Employees of WKU.

Logging into WKU Email

Instructions for logging into WKU email.

Requesting Alumni Email Account

Instructions for Alumni requesting that a WKU email account be created.

Securing Compromised Student Email Account

Instructions on handling a compromised student email account.

Student Email Account Lifespan

Information about how long students can keep their email accounts.

Student Email Password Expiration

Information about student email passwords expiring, causing clients to be unable to sign into their account.

Using Focused Inbox View

Instructions for turning off Focused Inbox in Outlook on multiple platforms.

Category: Email & Calendars / WKU Email Accounts / Using Email

Meaning of Bounce Back Email

Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.

Recovering Missing or Deleted Emails

Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.

Sending Email to Multiple Addresses

Instructions on sending email to multiple addresses in the To, CC, or BCC fields.

Category: ITS Services & Resources / Unsupported Systems

Supported Email Applications

Information about what email applications are supported by WKU.

Category: Mobile Devices / Android

Adding TopperMail or Exchange Account on Android Gmail

Instructions to add WKU email accounts to an Andriod device via Exchange account type.

Category: Mobile Devices / iOS

Deleting an Email Account

Instructions for how to delete an email account from an iOS (e.g., iPhone, iPad) device.

Email Account Not Syncing

Instructions for correcting email not syncing on iOS devices.

Category: Software & Programs / Microsoft 365

Resolving Editing Permissions Error

Instructions on how to fix the error: "Your account doesn't allow editing..."

Using TopperMail Account with Microsoft 365 Trial Version

Information about using your TopperMail account with a trial version of Microsoft 365.

Category: WKU Accounts & Passwords

KCTCS Student Account Information

Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.

Viewing Account Passwords

Information about viewing your WKU account passwords.

Category: WKU Systems / Blackboard / Email

Blackboard Emails Sending To Exchange Inbox

Information about where emails from Blackboard are sent.

Sending an Email

Instructions for sending an email through Blackboard.


Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

Get Help

Some of the links on this page may require additional software to view.

 Last Modified 9/12/18