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TopperMail FAQs


Check my TopperMail

Visit WKU Webmail to get logged in to your TopperMail Account.

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Accessing CommuniGate Email

Information about accessing student email accounts that were created before 2011.

Accessing TopperMail Before Registration

Information about accessing TopperMail before registering for classes for the first time.

Account Creation

Information on when Students will get their TopperMail email accounts created.

Adding Account (OS X)

Adding Account (Outlook 2013)

Instructions for adding a TopperMail account to Outlook 2013.

Adding Account to Outlook 2016 (macOS)

Instructions for adding a TopperMail account to Outlook 2016 on macOS.

Adding TopperMail Account

Instructions for students, alumni, and affiliates to add their TopperMail accounts to an Android device.

Adding TopperMail Account (iOS)

Instructions for adding a TopperMail account to an iPhone or iPad.

Adding TopperMail Account to Outlook App

Instructions for adding a TopperMail account through the Outlook for Android app.

Adding TopperMail to LG Devices

Instructions for adding your TopperMail account to an LG Android phone.

Adding TopperMail to Outlook on a WKU-Owned Computer

Instructions for accessing a TopperMail account in Outlook on a WKU-Owned computer.

Attachment Size Limit

Information on the TopperMail attachment size limit.

Blocking an Email Address

Instructions on how to block senders in TopperMail.

Correcting Recipient Email Address

Instructions for resolving "The e-mail address you entered couldn't be found" error you can get when trying to send an email.

Creating a Folder

Instructions on how to create a folder in TopperMail.

Deleting Account

Information about having a TopperMail account deleted.

Disabling Conversation Mode

Instructions on how to turn off conversation mode in TopperMail.

Disabling Junk Filtering

Instructions on how to turn off junk email filtering in TopperMail.

Emails Sending To Exchange Inbox

Information about where emails from Blackboard are sent.

Finding a TopperMail Address

Instructions for finding your TopperMail address.

IMAP Settings

Information for connecting TopperMail accounts through IMAP settings.

KCTCS Student Account Information

Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.

Logging into TopperMail

Instructions for logging into TopperMail.

Marking Email as Not Junk

Instructions on how to mark an email as not junk in TopperMail.

Meaning of Bounce Back Email

Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.

Not Receiving Emails

Instructions on what to do when you notice you are no longer receiving emails to your TopperMail.

OneDrive Error when Adding an Attachment

Instructions on what to do when you receive a OneDrive error when trying to attach an item to an email from TopperMail.

Receiving Account Does Not Exist Login Error

Instructions on what to do when you receive the following message when logging into TopperMail: "Account Does Not Exist"

Receiving Not a Valid Sender Bounceback Message

Instructions on what to do when you receive the message that you are not a valid sender when emailing from your TopperMail.

Receiving Something Went Wrong Login Error

Instructions on what to do when you receive the following error when logging into TopperMail: "Oops! Something went wrong. :("

Recovering Missing or Deleted Emails

Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.

Redirected to Another Email When Logging in

Instructions for resolving an issue where you are redirected to a different email account when logging into your TopperMail email.

Renaming Email Account

Information on how to rename your WKU email account.

Reporting Spam/Phishing Email

Information for students/alumni (TopperMail) for handling spam and phishing scam emails.

Reporting a Compromised Account

Information on what to do if you notice someone's WKU email account has been compromised.

Requesting Alumni Account

Instructions for Alumni requesting that a TopperMail account be created.

Resetting a TopperMail Password

Instructions for resetting your TopperMail password.

Securing Compromised TopperMail Account

Instructions on handling a compromised TopperMail account.

Sending a Message with an Attachment

Instructions for adding attachments to TopperMail emails.

Sending an Email

Instructions for sending an email through Blackboard.

Setting up Email Forwarding

Information for configuring a rule to forward TopperMail emails to another account.

TopperMail Lifespan

Information about how long students can keep their TopperMail accounts.

TopperMail Redirects to Blank Page

Instructions on what you want to if TopperMail redirects to a blank page when you try to access it.

Turning Off Clutter

Instructions for turning off the clutter feature in TopperMail.

Unblocking TopperMail Accounts

Instructions for enabling sign-in for a TopperMail account when it has been blocked.

Unsubscribing from Student-All Mailing List

Information about unsubscribing from the student-all mailing list.

Using TopperMail Account with Office365 Trial Version

Information about using your TopperMail account with a trial version of Office 365.

Viewing Account Passwords

Information about viewing your WKU account passwords.

Warnings About Emails Coming from Non-WKU Accounts

Information about email tags that were enabled October 17, 2018 on all WKU Exchange accounts alerting users that messages originated outside of the WKU Exchange server.

 




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 Last Modified 9/12/18