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TopperMail FAQs

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Accessing CommuniGate Email

Information about accessing student email accounts that were created before 2011.

Accessing TopperMail Before Registration

Information about accessing TopperMail before registering for classes for the first time.

Adding Account (Outlook 2013)

Instructions for adding a TopperMail account to Outlook 2013.

Adding TopperMail Account

Instructions for students, alumni, and affiliates to add their TopperMail accounts to an Android device.

Adding TopperMail Account (iOS)

Instructions for adding a TopperMail account to an iPhone or iPad.

Adding TopperMail Account to Outlook App

Instructions for adding a TopperMail account through the Outlook for Android app.

Adding TopperMail Account to macOS

Instructions for adding a TopperMail account to macOS' built-in mail application.

Adding TopperMail to LG Devices

Instructions for adding your TopperMail account to an LG Android phone.

Adding TopperMail to Outlook on a WKU-Owned Computer

Instructions for accessing a TopperMail account in Outlook on a WKU-Owned computer.

Attachment Size Limit

Information on the TopperMail attachment size limit.

Automatically Adding Signature

Instructions for automatically including email signature(s) on new messages and reply messages within TopperMail.

Blocking an Email Address

Instructions on how to block senders in TopperMail.

Changing TopperMail Multi Factor Authentication Phone Number

Information about changing a TopperMail multi factor authentication number.

Correcting Recipient Email Address

Instructions for resolving "The e-mail address you entered couldn't be found" error you can get when trying to send an email.

Creating a Folder

Instructions on how to create a folder in TopperMail.

Deleting a TopperMail Account

Information about having a TopperMail account deleted.

Disabling Conversation Mode

Instructions on how to turn off conversation mode in TopperMail.

Emails Sending To Exchange Inbox

Information about where emails from Blackboard are sent.

Finding WKU Email Addresses in the Global Address List

Instructions and information about looking up WKU addresses in the Global Address List.

Finding a TopperMail Address

Instructions for finding your TopperMail address.

IMAP Settings

Information for connecting TopperMail accounts through IMAP settings.

KCTCS Account Overriding Login

Information on how to prevent your KCTCS email account from logging in automatically.

KCTCS Student Account Information

Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.

Logging into TopperMail

Instructions for logging into TopperMail.

Meaning of Bounce Back Email

Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.

Receiving Account Does Not Exist Login Error

Instructions on what to do when you receive the following message when logging into TopperMail: "Account Does Not Exist"

Receiving Not a Valid Sender Bounceback Message

Instructions on what to do when you receive the message that you are not a valid sender when emailing from your TopperMail.

Receiving Something Went Wrong Login Error

Instructions on what to do when you receive the following error when logging into TopperMail: "Oops! Something went wrong. :("

Recovering Missing or Deleted Emails

Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.

Redirected to Another Email When Logging in

Instructions for resolving an issue where you are redirected to a different email account when logging into your TopperMail email.

Renaming Email Account

Information on how to rename your WKU email account.

Reporting Spam/Phishing Email

Information for students/alumni (TopperMail) for handling spam and phishing scam emails.

Reporting a Compromised Account

Information on what to do if you notice someone's WKU email account has been compromised.

Requesting Alumni Account

Instructions for Alumni requesting that a TopperMail account be created.

Resetting a TopperMail Password

Instructions for resetting your TopperMail password.

Resolving Editing Permissions Error

Instructions on how to fix the error: "Your account doesn't allow editing..."

Securing Compromised TopperMail Account

Instructions on handling a compromised TopperMail account.

Sending a Message with an Attachment

Instructions for adding attachments to TopperMail emails.

Sending an Email

Instructions for sending an email through Blackboard.

Setting up Email Forwarding

Information for configuring a rule to forward TopperMail emails to another account.

TopperMail Lifespan

Information about how long students can keep their TopperMail accounts.

TopperMail Password Expiration

Information about TopperMail passwords expiring, causing clients to be unable to sign into their account.

TopperMail Redirects to Blank Page

Instructions on what you want to if TopperMail redirects to a blank page when you try to access it.

Unable to Send Email to Instructor

Directions on what to do if you are unable to send an email to your instructor from Toppermail.

Unblocking TopperMail Accounts

Instructions for enabling sign-in for a TopperMail account when it has been blocked.

Unsubscribing from Student-All Mailing List

Information about unsubscribing from the student-all mailing list.

Using Microsoft Authenticator App with TopperMail

Instructions for setting up a TopperMail to use the Microsoft Authenticator app for multi factor authentication.

Using TopperMail Account with Office365 Trial Version

Information about using your TopperMail account with a trial version of Office 365.

Viewing Account Passwords

Information about viewing your WKU account passwords.

Warnings About Emails Coming from Non-WKU Accounts

Information about email tags that were enabled October 17, 2018 on all WKU Exchange accounts alerting users that messages originated outside of the WKU Exchange server.


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 Last Modified 9/12/18