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TopperMail FAQs


Check my TopperMail

Visit WKU Webmail to get logged in to your TopperMail Account.

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Reset your password, look up your email address, and more.

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Self Help

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Knowledge Base

 


 

Email & Calendars

Recovering Missing or Deleted Emails

Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.

Renaming Email Account

Information on how to rename your WKU email account.

Reporting a Compromised Account

Information on what to do if you notice someone's WKU email account has been compromised.


Email & Calendars / Exchange

Warnings About Emails Coming from Non-WKU Accounts

Information about email tags that were enabled October 17, 2018 on all WKU Exchange accounts alerting users that messages originated outside of the WKU Exchange server.


Email & Calendars / Exchange / Email

Correcting Recipient Email Address

Instructions for resolving "The e-mail address you entered couldn't be found" error you can get when trying to send an email.

Meaning of Bounce Back Email

Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.


Email & Calendars / Mailing Lists

Unsubscribing from Student-All Mailing List

Information about unsubscribing from the student-all mailing list.


Email & Calendars / TopperMail

Adding Account to Outlook 2016 (macOS)

Instructions for adding a TopperMail account to Outlook 2016 on macOS.

Blocking an Email Address

Instructions on how to block senders in TopperMail.

Creating a Folder

Instructions on how to create a folder in TopperMail.

Receiving Account Does Not Exist Login Error

Instructions on what to do when you receive the following message when logging into TopperMail: "Account Does Not Exist"

Receiving Not a Valid Sender Bounceback Message

Instructions on what to do when you receive the message that you are not a valid sender when emailing from your TopperMail.

Sending a Message with an Attachment

Instructions for adding attachments to TopperMail emails.

TopperMail Redirects to Blank Page

Instructions on what you want to if TopperMail redirects to a blank page when you try to access it.

Unblocking TopperMail Accounts

Instructions for enabling sign-in for a TopperMail account when it has been blocked.


Email & Calendars / TopperMail / Accounts

Accessing CommuniGate Email

Information about accessing student email accounts that were created before 2011.

Accessing TopperMail Before Registration

Information about accessing TopperMail before registering for classes for the first time.

Account Creation

Information on when Students will get their TopperMail email accounts created.

Adding Account (OS X)

Adding Account (Outlook 2013)

Instructions for adding a TopperMail account to Outlook 2013.

Deleting Account

Information about having a TopperMail account deleted.

Finding a TopperMail Address

Instructions for finding your TopperMail address.

IMAP Settings

Information for connecting TopperMail accounts through IMAP settings.

Logging into TopperMail

Instructions for logging into TopperMail.

Receiving Something Went Wrong Login Error

Instructions on what to do when you receive the following error when logging into TopperMail: "Oops! Something went wrong. :("

Redirected to Another Email When Logging in

Instructions for resolving an issue where you are redirected to a different email account when logging into your TopperMail email.

Requesting Alumni Account

Instructions for Alumni requesting that a TopperMail account be created.

Resetting a TopperMail Password

Instructions for resetting your TopperMail password.

Securing Compromised TopperMail Account

Instructions on handling a compromised TopperMail account.

TopperMail Lifespan

Information about how long students can keep their TopperMail accounts.


Email & Calendars / TopperMail / Composing Messages

Attachment Size Limit

Information on the TopperMail attachment size limit.

OneDrive Error when Adding an Attachment

Instructions on what to do when you receive a OneDrive error when trying to attach an item to an email from TopperMail.


Email & Calendars / TopperMail / Mail

Adding TopperMail to Outlook on a WKU-Owned Computer

Instructions for accessing a TopperMail account in Outlook on a WKU-Owned computer.

Disabling Conversation Mode

Instructions on how to turn off conversation mode in TopperMail.

Disabling Junk Filtering

Instructions on how to turn off junk email filtering in TopperMail.

Marking Email as Not Junk

Instructions on how to mark an email as not junk in TopperMail.

Not Receiving Emails

Instructions on what to do when you notice you are no longer receiving emails to your TopperMail.

Reporting Spam/Phishing Email

Information for students/alumni (TopperMail) for handling spam and phishing scam emails.

Setting up Email Forwarding

Information for configuring a rule to forward TopperMail emails to another account.

Turning Off Clutter

Instructions for turning off the clutter feature in TopperMail.


Mobile Devices / Android

Adding TopperMail Account

Instructions for students, alumni, and affiliates to add their TopperMail accounts to an Android device.

Adding TopperMail Account to Outlook App

Instructions for adding a TopperMail account through the Outlook for Android app.

Adding TopperMail to LG Devices

Instructions for adding your TopperMail account to an LG Android phone.


Mobile Devices / iOS

Adding TopperMail Account (iOS)

Instructions for adding a TopperMail account to an iPhone or iPad.


Software & Programs / Office 365

Using TopperMail Account with Office365 Trial Version

Information about using your TopperMail account with a trial version of Office 365.


WKU Accounts & Passwords

KCTCS Student Account Information

Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.

Viewing Account Passwords

Information about viewing your WKU account passwords.


WKU Systems / Blackboard / Email

Emails Sending To Exchange Inbox

Information about where emails from Blackboard are sent.

Sending an Email

Instructions for sending an email through Blackboard.

Unable to Send Email to Instructor

Directions on what to do if you are unable to send an email to your instructor from Toppermail.

 




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 Last Modified 9/12/18