Accessing CommuniGate Email
Information about accessing student email accounts that were created before 2011.
Accessing TopperMail Before Registration
Information about accessing TopperMail before registering for classes for the first time.
Adding Account (Outlook 2013)
Instructions for adding a TopperMail account to Outlook 2013.
Adding TopperMail Account
Instructions for students, alumni, and affiliates to add their TopperMail accounts to an Android device.
Adding TopperMail Account (iOS)
Instructions for adding a TopperMail account to an iPhone or iPad.
Adding TopperMail Account to Outlook App
Instructions for adding a TopperMail account through the Outlook for Android app.
Adding TopperMail Account to macOS
Instructions for adding a TopperMail account to macOS' built-in mail application.
Adding TopperMail to LG Devices
Instructions for adding your TopperMail account to an LG Android phone.
Adding TopperMail to Outlook on a WKU-Owned Computer
Instructions for accessing a TopperMail account in Outlook on a WKU-Owned computer.
Attachment Size Limit
Information on the TopperMail attachment size limit.
Automatically Adding Signature
Instructions for automatically including email signature(s) on new messages and reply messages within TopperMail.
Blocking an Email Address
Instructions on how to block senders in TopperMail.
Changing TopperMail Multi Factor Authentication Phone Number
Information about changing a TopperMail multi factor authentication number.
Correcting Recipient Email Address
Instructions for resolving "The e-mail address you entered couldn't be found" error you can get when trying to send an email.
Creating a Folder
Instructions on how to create a folder in TopperMail.
Deleting a TopperMail Account
Information about having a TopperMail account deleted.
Disabling Conversation Mode
Instructions on how to turn off conversation mode in TopperMail.
Emails Sending To Exchange Inbox
Information about where emails from Blackboard are sent.
Finding WKU Email Addresses in the Global Address List
Instructions and information about looking up WKU addresses in the Global Address List.
Finding a TopperMail Address
Instructions for finding your TopperMail address.
Information for connecting TopperMail accounts through IMAP settings.
KCTCS Account Overriding Login
Information on how to prevent your KCTCS email account from logging in automatically.
KCTCS Student Account Information
Information on what type of accounts get issued to SKY KCTCS students living on WKU's campus.
Logging into TopperMail
Instructions for logging into TopperMail.
Meaning of Bounce Back Email
Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.
Receiving Account Does Not Exist Login Error
Instructions on what to do when you receive the following message when logging into TopperMail: "Account Does Not Exist"
Receiving Not a Valid Sender Bounceback Message
Instructions on what to do when you receive the message that you are not a valid sender when emailing from your TopperMail.
Receiving Something Went Wrong Login Error
Instructions on what to do when you receive the following error when logging into TopperMail: "Oops! Something went wrong. :("
Recovering Missing or Deleted Emails
Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.
Redirected to Another Email When Logging in
Instructions for resolving an issue where you are redirected to a different email account when logging into your TopperMail email.
Renaming Email Account
Information on how to rename your WKU email account.
Reporting Spam/Phishing Email
Information for students/alumni (TopperMail) for handling spam and phishing scam emails.
Reporting a Compromised Account
Information on what to do if you notice someone's WKU email account has been compromised.
Requesting Alumni Account
Instructions for Alumni requesting that a TopperMail account be created.
Resetting a TopperMail Password
Instructions for resetting your TopperMail password.
Resolving Editing Permissions Error
Instructions on how to fix the error: "Your account doesn't allow editing..."
Securing Compromised TopperMail Account
Instructions on handling a compromised TopperMail account.
Sending a Message with an Attachment
Instructions for adding attachments to TopperMail emails.
Sending an Email
Instructions for sending an email through Blackboard.
Setting up Email Forwarding
Information for configuring a rule to forward TopperMail emails to another account.
Information about how long students can keep their TopperMail accounts.
TopperMail Password Expiration
Information about TopperMail passwords expiring, causing clients to be unable to sign into their account.
TopperMail Redirects to Blank Page
Instructions on what you want to if TopperMail redirects to a blank page when you try to access it.
Unable to Send Email to Instructor
Directions on what to do if you are unable to send an email to your instructor from Toppermail.
Unblocking TopperMail Accounts
Instructions for enabling sign-in for a TopperMail account when it has been blocked.
Unsubscribing from Student-All Mailing List
Information about unsubscribing from the student-all mailing list.
Using Microsoft Authenticator App with TopperMail
Instructions for setting up a TopperMail to use the Microsoft Authenticator app for multi factor authentication.
Using TopperMail Account with Office365 Trial Version
Information about using your TopperMail account with a trial version of Office 365.
Viewing Account Passwords
Information about viewing your WKU account passwords.
Warnings About Emails Coming from Non-WKU Accounts
Information about email tags that were enabled October 17, 2018 on all WKU Exchange accounts alerting users that messages originated outside of the WKU Exchange server.