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TopperMail FAQs

Check my TopperMail

Visit WKU Webmail to get logged in to your TopperMail Account.



Manage My WKU Accounts

Reset your password, look up your email address, and more.

Manage my Accounts


Self Help

Need Help? Search the ITS Knowledge Base for known solutions.

Knowledge Base



Computer, Devices, & Printers / Printing / Network Printing

Scanning to Email (TopperMail)

Information about scanning from WKU printers to TopperMail accounts.

Email & Calendars

Recovering Missing or Deleted Emails

Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.

Renaming Email Account

Information on how to rename your WKU email account.

Reporting a Compromised Account

Information on what to do if you notice someone's WKU email account has been compromised.

Resetting TopperMail or G Suite Multi-Factor Authentication

Instructions for resetting MFA on TopperMail or G Suite accounts.

Email & Calendars / Exchange

Warnings About Emails Coming from Non-WKU Accounts

Information about email tags that were enabled October 17, 2018 on all WKU Exchange accounts alerting users that messages originated outside of the WKU Exchange server.

Email & Calendars / Exchange / Email

Correcting Recipient Email Address

Instructions for resolving "The e-mail address you entered couldn't be found" error you can get when trying to send an email.

Meaning of Bounce Back Email

Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.

Email & Calendars / Mailing Lists

Unsubscribing from Student-All Mailing List

Information about unsubscribing from the student-all mailing list.

Email & Calendars / TopperMail

Blocking an Email Address

Instructions on how to block senders in TopperMail.

Changing TopperMail Multi Factor Authentication Phone Number

Information about changing a TopperMail multi factor authentication number.

Creating a Folder

Instructions on how to create a folder in TopperMail.

Creating an App-Specific Password

Instructions for creating an app-specific password for TopperMail accounts for use with third-party mail applications.

Microsoft Office Access After Graduation

Information about accessing Microsoft Office after graduation and/or absence from WKU.

Receiving Not a Valid Sender Bounceback Message

Instructions on what to do when you receive the message that you are not a valid sender when emailing from your TopperMail.

Receiving Too Many Suspicious Emails

Instructions on filtering messages marked as suspicious to a folder.

Signing into a TopperMail Account using Azure Active Directory

Information about accessing a TopperMail account that uses Azure Active Directory.

TopperMail Redirects to Blank Page

Instructions on what you want to if TopperMail redirects to a blank page when you try to access it.

Unblocking TopperMail Accounts

Instructions for enabling sign-in for a TopperMail account when it has been blocked.

Using Microsoft Authenticator App with TopperMail

Instructions for setting up a TopperMail to use the Microsoft Authenticator app for multi factor authentication.

Email & Calendars / TopperMail / Accounts

Accessing CommuniGate Email

Information about accessing student email accounts that were created before 2011.

Accessing TopperMail Before Registration

Information about accessing TopperMail before registering for classes for the first time.

Account Creation

Information on when Students will get their TopperMail email accounts created.

Adding TopperMail Account to macOS

Instructions for adding a TopperMail account to macOS' built-in mail application.

Deleting a TopperMail Account

Information about having a TopperMail account deleted.

Finding a TopperMail Address

Instructions for finding your TopperMail address.

KCTCS Account Overriding Login

Information on how to prevent your KCTCS email account from logging in automatically.

Logging into TopperMail

Instructions for logging into TopperMail.

Requesting Alumni Account

Instructions for Alumni requesting that a TopperMail account be created.

Resetting a TopperMail Password

Instructions for resetting your TopperMail password.

Securing Compromised TopperMail Account

Instructions on handling a compromised TopperMail account.

TopperMail Password Expiration

Information about TopperMail passwords expiring, causing clients to be unable to sign into their account.

Email & Calendars / TopperMail / Composing Messages

Attachment Size Limit

Information on the TopperMail attachment size limit.

Automatically Adding Signature

Instructions for automatically including email signature(s) on new messages and reply messages within TopperMail.

Finding WKU Email Addresses in the Global Address List

Instructions and information about looking up WKU addresses in the Global Address List.

Email & Calendars / TopperMail / Mail

Automatically Sending Messages

Information about automatically having email resent.

Disabling Conversation Mode

Instructions on how to turn off conversation mode in TopperMail.

Not Receiving Emails

Instructions on what to do when you notice you are no longer receiving emails to your TopperMail.

Reporting Spam/Phishing Email

Information for students/alumni (TopperMail) for handling spam and phishing scam emails.

ITS Services & Resources / Classrooms & Labs

Enabling Microsoft Authenticator for Remote Lab Use

Instructions for enabling the Microsoft Authenticator app.

Mobile Devices / Android

Adding TopperMail Account

Instructions for students, alumni, and affiliates to add their TopperMail accounts to an Android device.

Mobile Devices / iOS

Adding TopperMail Account (iOS)

Instructions for adding a TopperMail account to an iPhone or iPad.

Calendar not Syncing

Instructions for checking settings when your calendar is not syncing from iOS to Outlook calendar.

Software & Programs / Microsoft Office / Microsoft Office 2019 (Windows) / Outlook 2019 (Windows)

Adding TopperMail Account (Outlook 2019)

Instructions for adding a TopperMail account to Outlook 2019.

Software & Programs / Office 365

Resolving Editing Permissions Error

Instructions on how to fix the error: "Your account doesn't allow editing..."

Using TopperMail Account with Office365 Trial Version

Information about using your TopperMail account with a trial version of Office 365.

WKU Accounts & Passwords

Viewing Account Passwords

Information about viewing your WKU account passwords.

WKU Systems / Blackboard / Email

Emails Sending To Exchange Inbox

Information about where emails from Blackboard are sent.

Sending an Email

Instructions for sending an email through Blackboard.

Unable to Send Email to Instructor

Directions on what to do if you are unable to send an email to your instructor from Toppermail.


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 Last Modified 9/12/18