Email & Calendars
Recovering Missing or Deleted Emails
Instructions for recovering missing or deleted emails for Student/Faculty/Staff email accounts.
Renaming Email Account
Information on how to rename your WKU email account.
Reporting a Compromised Account
Information on what to do if you notice someone's WKU email account has been compromised.
Resetting TopperMail or G Suite Multi-Factor Authentication
Instructions for resetting MFA on TopperMail or G Suite accounts.
Email & Calendars / Exchange
Warnings About Emails Coming from Non-WKU Accounts
Information about email tags that were enabled October 17, 2018 on all WKU Exchange accounts alerting users that messages originated outside of the WKU Exchange server.
Email & Calendars / Exchange / Email
Correcting Recipient Email Address
Instructions for resolving "The e-mail address you entered couldn't be found" error you can get when trying to send an email.
Meaning of Bounce Back Email
Information about the meaning of bounce back emails you can receive when sending emails from your Exchange account.
Email & Calendars / Mailing Lists
Unsubscribing from Student-All Mailing List
Information about unsubscribing from the student-all mailing list.
Email & Calendars / TopperMail
Blocking an Email Address
Instructions on how to block senders in TopperMail.
Changing TopperMail Multi Factor Authentication Phone Number
Information about changing a TopperMail multi factor authentication number.
Creating a Folder
Instructions on how to create a folder in TopperMail.
Creating an App-Specific Password
Instructions for creating an app-specific password for TopperMail accounts for use with third-party mail applications.
Microsoft Office Access After Graduation
Information about accessing Microsoft Office after graduation and/or absence from WKU.
Receiving Account Does Not Exist Login Error
Instructions on what to do when you receive the following message when logging into TopperMail: "Account Does Not Exist"
Receiving Not a Valid Sender Bounceback Message
Instructions on what to do when you receive the message that you are not a valid sender when emailing from your TopperMail.
Sending a Message with an Attachment
Instructions for adding attachments to TopperMail emails.
TopperMail Redirects to Blank Page
Instructions on what you want to if TopperMail redirects to a blank page when you try to access it.
Unblocking TopperMail Accounts
Instructions for enabling sign-in for a TopperMail account when it has been blocked.
Using Microsoft Authenticator App with TopperMail
Instructions for setting up a TopperMail to use the Microsoft Authenticator app for multi factor authentication.
Email & Calendars / TopperMail / Accounts
Accessing CommuniGate Email
Information about accessing student email accounts that were created before 2011.
Accessing TopperMail Before Registration
Information about accessing TopperMail before registering for classes for the first time.
Information on when Students will get their TopperMail email accounts created.
Adding TopperMail Account to macOS
Instructions for adding a TopperMail account to macOS' built-in mail application.
Deleting a TopperMail Account
Information about having a TopperMail account deleted.
Finding a TopperMail Address
Instructions for finding your TopperMail address.
KCTCS Account Overriding Login
Information on how to prevent your KCTCS email account from logging in automatically.
Logging into TopperMail
Instructions for logging into TopperMail.
Receiving Something Went Wrong Login Error
Instructions on what to do when you receive the following error when logging into TopperMail: "Oops! Something went wrong. :("
Redirected to Another Email When Logging in
Instructions for resolving an issue where you are redirected to a different email account when logging into your TopperMail email.
Requesting Alumni Account
Instructions for Alumni requesting that a TopperMail account be created.
Resetting a TopperMail Password
Instructions for resetting your TopperMail password.
Securing Compromised TopperMail Account
Instructions on handling a compromised TopperMail account.
TopperMail Password Expiration
Information about TopperMail passwords expiring, causing clients to be unable to sign into their account.
Email & Calendars / TopperMail / Composing Messages
Attachment Size Limit
Information on the TopperMail attachment size limit.
Automatically Adding Signature
Instructions for automatically including email signature(s) on new messages and reply messages within TopperMail.
Finding WKU Email Addresses in the Global Address List
Instructions and information about looking up WKU addresses in the Global Address List.
Email & Calendars / TopperMail / Mail
Adding TopperMail to Outlook on a WKU-Owned Computer
Instructions for accessing a TopperMail account in Outlook on a WKU-Owned computer.
Disabling Conversation Mode
Instructions on how to turn off conversation mode in TopperMail.
Reporting Spam/Phishing Email
Information for students/alumni (TopperMail) for handling spam and phishing scam emails.
Setting up Email Forwarding
Information for configuring a rule to forward TopperMail emails to another account.
Mobile Devices / Android
Adding TopperMail Account
Instructions for students, alumni, and affiliates to add their TopperMail accounts to an Android device.
Mobile Devices / iOS
Adding TopperMail Account (iOS)
Instructions for adding a TopperMail account to an iPhone or iPad.
Calendar not Syncing
Instructions for checking settings when your calendar is not syncing from iOS to Outlook calendar.
Software & Programs / Microsoft Office / Microsoft Office 2019 (Windows) / Outlook 2019 (Windows)
Adding TopperMail Account (Outlook 2019)
Instructions for adding a TopperMail account to Outlook 2019.
Software & Programs / Office 365
Resolving Editing Permissions Error
Instructions on how to fix the error: "Your account doesn't allow editing..."
Using TopperMail Account with Office365 Trial Version
Information about using your TopperMail account with a trial version of Office 365.
WKU Accounts & Passwords
Viewing Account Passwords
Information about viewing your WKU account passwords.
WKU Systems / Blackboard / Email
Emails Sending To Exchange Inbox
Information about where emails from Blackboard are sent.
Sending an Email
Instructions for sending an email through Blackboard.
Unable to Send Email to Instructor
Directions on what to do if you are unable to send an email to your instructor from Toppermail.