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IT Division - IT Helpdesk

IT Helpdesk

The Information Technology Helpdesk serves as a single point of contact for technology support and can be reached in a variety of ways.

Need Help Now?

      Telephone – Call 270-745-7000.

      Chat – Connect live online.

      Self-Help – Search knowledge base for known solutions.

      Service Catalog – Submit a form to request assistance online.

      Manage My WKU Accounts – Lookup account information and reset passwords.

      Remote Assistance – Initiate screen sharing (requires single-use code from IT).

Additional Information

      Operating Hours – View normal and holiday schedules.

      Student Application – Apply for student employment.

      Twitter – Follow @WKUIT for latest information and alerts.

Announcements

What to know about macOS High Sierra Release

Changes to macOS and Office for Mac coming soon. What should you know regarding WKU-Owned computers.

Wireless Portal

WKU-WIRELESS has a different look and feel. It functions the same as it did before, but we made it look like the rest of the University Web Design.

Systems Status

Upcoming Training

Date Time Title
9/2110:30am10 Things You Didn't Know Blackboard Can Do Right Now
9/279:00amNew Faculty/Staff IT Orientation: Face-to-face
9/2711:00amMediasite User Training


Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 
 Last Modified 2/22/17