The IT Helpdesk serves as the initial point of contact for technology support and provides the first level of response for technology-related problems and questions. Assistance may be requested by Submitting a Request Online, via live chat, or by calling 270-745-7000.
In many cases when you call the IT Helpdesk, a consultant will resolve your issue while you are on the phone, but it may be necessary to escalate to the appropriate area within IT for resolution. In either case, the consultant will work with you to gather information needed to answer your question or help diagnose the issue about which you are calling.
The IT Helpdesk is staffed during normal university business hours, as well as extended evening and weekend hours, and stands ready to provide support for a wide range of campus technology services.
Get Help at 270-745-7000.
Technical Support Services is excited to announce the re-branding of our ResNet operations to the WKU community as TopperTech.
Technical Support Services is excited to announce a new program that allows departments to procure a gently used desktop computer for a reasonable cost.
|All Systems are OK|
|8/4||9:30am||Adobe Connect Pro Training Refresher|
|8/4||1:30pm||Adobe Connect Pro Training Workshop|
|8/11||10:30am||OU Campus CMS Training ver 10|
If you have feedback about the IT website, please use our Website Feedback Form.
Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.
Note: documents in Excel format (XLS) require Microsoft Viewer,
Note: documents in Word format (DOC) require Microsoft Viewer,
Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,