Service Desk Hours
| Day | Hours (Central Time) |
|---|---|
| Monday | 7:00am - 8:00pm |
| Tuesday | 7:00am - 8:00pm |
| Wednesday | 7:00am - 8:00pm |
| Thursday | 7:00am - 8:00pm |
| Friday | 7:00am - 8:00pm |
| Saturday | 11:30am - 8:00pm |
| Sunday | 11:30am - 8:00pm |
Holiday Coverage
| Event | Date | Coverage |
|---|---|---|
| Martin Luther King Jr. Day | January 20, 2020 | Closed |
| Memorial Day | May 25, 2020 | Closed |
| Independence Day Observed | July 3, 2020 | Closed |
| Labor Day | September 7, 2020 | Closed |
| Thanksgiving Holiday | November 24, 2020 | Closing at 4:30 p.m. |
| Thanksgiving Holiday | November 25 - 27, 2020 | Voicemail* (closed 11/28) |
| Winter Break | December 18, 2020 | Closing at 4:30 p.m. |
| Winter Break | December 19, 2020 - January 3, 2021 | Voicemail* (closed 12/24, 12/25, 12/31, and 1/1) |
*Voicemail coverage means calls to 270-745-7000 will go directly to the leave voicemail prompt. ITS Service Desk employees will attempt to contact callers within 24 hours. Issues unable to resolve via the phone will route to the appropriate ITS area to address during normal university operating hours.
Need Assistance?
The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.
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