Lab Printing FAQs
Instructions for adding funds to your print allocation.
Instructions for adding funds to your print allocation.
Issue/Question
How can I add funds to my print allocation?
Environment
- TopperPrint Portal
Cause
All WKU students have a $10.00 print allocation per academic year on their WKUID. After you have exhausted these funds, you may add more via a credit card through TopperPrint Portal.
Resolution
- Navigate to TopperPrint Portal .
Note: You must be on campus connected to WKU-SECURE or WKU-WIRELESS. If you are Faculty or Staff, you can use WKU VPN off campus. - Login with your WKU Account.
- Click on Add Credit in the left menu pane.
Note: If you are on a mobile device, you may need to click on the menu button to expand left pane. - Click the drop down menu under Amount to Add. You may choose from $2.00, $5.00, $10.00 or $20.00 per transaction.
- Click Add Value.
- You will be redirected to the payment gateway. Enter your Payment and Billing information, then click Pay Now.
- You will be redirected to the Payment Receipt page, and an email receipt will be sent to you.
- Click Done.
- Click Summary to confirm amount was added to Added Funds.
If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.
Last Modified: 04-13-2026 10:33AM
Instructions on how to print Microsoft 365 and PDF documents in color within Student Technology Centers from web-based resources, such as Microsoft 365 for Web.
Instructions on how to print Microsoft 365 and PDF documents in color within Student Technology Centers from web-based resources, such as Microsoft 365 for Web.
Issue/Question
How do I print Microsoft 365 or PDF documents from a web-based resource (ex., web page) in color in a Student Technology Center?
Environment
- Windows Machines within Student Technology Centers
Resolution
- Save PDF document from a web browser to your device.
Note: Take note where you save your file; files attempt to save to Downloads folder by default. - Open the PDF you just saved by double-clicking file within File Explorer.
- Your file should open in Adobe Acrobat Reader.
- Click Menu.
- Select Print.
- Click Properties.
- Under Basic tab, click Color Mode drop-down menu.
- Select Color.
- Click OK.
- Click Print button in bottom-right.
- Save Microsoft 365 document from a web browser to your device.
Note: Take note where you save your file; files attempt to save to Downloads folder by default. - Open the Microsoft 365 document you just saved by double-clicking file within File Explorer.
- Your document should open within the full version of the appropriate Microsoft 365 application (ex., Word, Excel, PowerPoint).
- Click File.
- Select Print in left pane.
- Click Printer Properties.
- Under Basic tab, click Color Mode drop-down menu.
- Select Color.
- Click OK.
- Click Print.
- Open your document within Microsoft 365 for Web.
- Click File.
- Select Info in left pane.
- Click Open in Desktop App.
- A pop-up prompt will appear. Click Open Word, Open Excel, or Open PowerPoint, depending on file type.
- Your document should open within the full version of the appropriate Microsoft 365 application (ex., Word, Excel, PowerPoint).
- Click File.
- Select Print in left pane.
- Click Printer Properties.
- Under Basic tab, click Color Mode drop-down menu.
- Select Color.
- Click OK.
- Click Print.
If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.
Last Modified: 05-05-2026 09:50AM
Instructions for looking up remaining Print Allocation balance for students or faculty/staff.
Instructions for looking up remaining Print Allocation balance for students or faculty/staff.
Issue/Question
Where can I look up how much printing allocation I have remaining?
Resolution
From iWKU App
- Open iWKU app App.
- Tap Balances.
- Tap Printing.
From TopperPrint Website
- Log into TopperPrint.
- Your sum balance from your initial print allocation, funds you have added yourself, and any refunds is found in the Balance panel in the upper left.
Note: You cannot check your print allocation through the website unless you are connected to an Internet connection on campus or are utilizing the WKU VPN.
Last Modified: 08-13-2025 10:49AM
Information on how your print allocation balance per semester.
Information on how your print allocation balance per semester.
Issue/Question
How much print allocation do I get each academic year?
Resolution
Students
- All WKU students (full-time, part-time, and graduate) have a print allocation of $10.00 for the academic year.
- Any unused portion does not roll over into next year’s allocation.
- The cost per black and white impression is $0.10. The cost per color page is $0.50.
- Two sided printing counts as two impressions/pages.
- New incoming students for the Fall term receive print allocations one week before the fall semester begins.
- New incoming students for the Winter or Spring terms receive print allocations on the first day Winter term starts.
- New incoming students at any other time (e.g. mid-semester) receive print allocations the day following course enrollment
Employees
- WKU Employees are not issued an annual print allocation, but can add their own funds. See this article for more information.
- The cost per black and white impression is $0.10. The cost per color page is $0.50.
- Two sided printing counts as two impressions/pages.
If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.
Last Modified: 05-05-2026 09:47AM
Instructions for sending a print job from your personal computer to a WKU Student Technology Center (STC) printer.
Instructions for sending a print job from your personal computer to a WKU Student Technology Center (STC) printer.
Issue/Question
How can I send a print job from my personal device to an on-campus Student Technology Center (STC) printer?
Environment
- Android
- ChromeOS
- iOS/iPadOS
- macOS
- Windows
Resolution
You must be on the WKU network, such as WKU-SECURE, WKU-Wireless, or using an ethernet connection or connected to WKU VPN, in order to access WKU printers.
Some third party VPN or firewall apps/software can interfere with your device being able to see or use these printers. If you experience any issues, try temporarily turning off or disabling such software.
- Download Mobility Print for your Windows device.
- Open Mobility Print download file.
- Set language to English.
- Click I accept the agreement.
- Click Next.
- Select RicohPrinters [Virtual Queue].
- Click Next.
- Enter your WKU Account.
- Click Next.
- Click Finish.
- Open document you need to print.
- In the Printer list, select RicohPrinters [Virtual Queue] (Mobility) printer.
- Click Print.
- Go to any Student Technology Centers open lab printer and tap WKU ID card.
- Select print job.
- Click Print.
- Download Mobility Print from your Android device by pressing Install Mobility Print.
- Press Install.
- Open Mobility Print app.
- You will be prompted to allow notifications, click Allow.
- Tap button labelled Tap here and check the Mobility Print Service is on.
- Ensure Mobility Print is set to On.
- Close app and then navigate to document to print.
- Select Print or Share and then Print.
- A print preview will display. Change toggle at top to Ricoh Printers Virtual Queue.
Note: If RicohPrinters Virtual Queue does not appear as an option, select All printers... and select RicohPrinters Mobility Print - VirtualQueue. - Press Print button.
- You will be notified you are using Mobility Print for this document. Select OK.
- A notification titled Your job needs authentication will appear. Press this notification to open it.
- You will now be prompted to log into Mobility Print. Log in using your WKU Account.
- Press Sign In and Print.
- You will receive another notification informing you your document has printed successfully.
- Go to any Student Technology Centers open lab printer and tap WKU ID card.
- Select print job.
- Tap Print.
- Access Mobility Print from your Chromebook.
- Click Add Mobility Print to Chrome.
- Click Add to Chrome.
- Click Add app.
Note: If you are signed into a Google account, you may be prompted to sign in with your Google Account credentials. - Open document to print.
- Select Print, or press Ctrl+P to print your document.
- A print preview will display. Change Destination to RicohPrinters – [Virtual Queue].
Note: If RicohPrinters – [Virtual Queue] does not appear as an option, select See more... and then select RicohPrinters – [VirtualQueue] Virtual Queue. - Click Print.
- Go to any Student Technology Centers open lab printer and tap WKU ID card.
- Select print job.
- Tap Print.
- Open document to print.
- Click Share icon.
- Click Print.
- Click Printer.
- Select ricohprinters.
- Sign in with your WKU Account.
- Click Print.
- Go to any Student Technology Centers open lab printer and tap WKU ID card.
- Select print job.
- Click Print.
- Click .
- Select System Settings.
- Click Printers and Scanners.
- Click Add Printer, Scanner, or Fax...
- Select ricohprinters
- Ensure Use box is set to Secure Airprint. If not, close dialog, disconnect and reconnect to network, then go back to Step 3.
- Click Add.
- Open document to print.
- Enter your WKU Account.
Note: Your machine username may appear automatically, you'll need to change to your WKU Account in the username box. If you do not receive a pop-up to enter your credentials, proceed with the following steps to remove printer. Then, add the printer again.- Click Apple menu item icon.
- Select System Preferences... .
- Click Printers & Scanners icon.
- Select printer in left pane.
- Click Delete printer icon.
- Go to any Student Technology Centers open lab printer and tap WKU ID card.
- Select print job.
- Click Print.
If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.
Last Modified: 09-02-2026 14:21PM
Instructions for printing to the Ricoh printers in the Student Technology Centers.
Instructions for printing to the Ricoh printers in the Student Technology Centers.
Issue/Question
How do I print at a Student Technology Center (STC) printer?
Resolution
- Submit print job through any computer within Student Technology Centers.
Note: You may submit print jobs from personally-owned devices as well. See Printing to a Student Technology Center (STC) Printer from Personal Device article for more information. - Walk up to a Ricoh printer. On LCD control panel, authenticate by entering your WKU Account or by tapping your WKU ID card. If authentication is successful, your name will appear in upper right corner.
- Once authenticated, you will see number of pending print jobs. Print all jobs at once by pressing green PRINT ALL button or print jobs individually.
- To print jobs individually, press white and green PRINT RELEASE button. Your individual print jobs will show up on the LCD screen.
- Select print job you would like to print by pressing on the print job.
Note: The default printing option is set to greyscale and duplex. - After selecting print job, page and cost information will appear in top-left corner of LCD control panel.
- Press PRINT button in lower right corner to print.
Note: If you wish to delete your jobs, select jobs you wish to delete and press the black trash can icon in lower right corner. - After printing your jobs, press green LOGOUT button in top right corner.
Note: Failure to log out of printer could leave your account compromised. Other clients could make copies and scans using your credentials if you do not log out of the printer promptly after usage.
If you need assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.
Last Modified: 09-02-2026 14:04PM
Print Balances
Sign-in to myWKU and view the Print Balances module (available on Student and Faculty/Staff tabs) or use the Balances module in the iWKU app.
Need Assistance?
The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.
Some of the links on this page may require additional software to view.