Western Kentucky University

IT Division - Network

Internet & Voice Connectivity

An environment the size of WKU is under constant change. These changes may range from moving a desk around and repurposing of space to complete building renovations or new building construction. With such changes also comes the need to address new technology requirements and a basic part of that is to provide data, voice, and CATV jacks where they are needed and in appropriate quantities. In concept this is simple enough, but depending on the specifics of the situation this may well involve the coordination of six or more different specialized groups. Internally we call these “Moves, Adds, Changes or “M.A.C.’s” for short.

We treat each M.A.C. as a project and assign a dedicated person to work with the client to meet their needs. Our goal is to create a single point of contact to coordinate the entire process and see it through in the quickest manner possible. This process also allows us to consolidate billing which is something that has greatly reduced confusion for clients.

If you are in a situation where you need additional data, voice/phone, or CATV outlets, or the current ones are not located in the most effective location, contact the WKU-IT Helpdesk. They will assist you in creating a case for a “M.A.C.” specialist to contact you and discuss your needs.

Please contact the Helpdesk for more information at 270-745-7000.

Announcements

New Service Catalog

For Fall 2013, the IT Division implemented a new online service request system allowing you to report problems and seek assistance online.

Annual Lab Print Allocation

The 2013-2014 academic year's free lab print allocation is available to use beginning August 12.

Systems Status

All Systems are OKAll Systems are OK
View Systems Status

Upcoming Training

Date Time Title
4/211:30pmOUCampus CMS Training
4/239:30amAdobe Photoshop CS5 - Basics
4/242:00pmBlackboard Upgrade Information Session


Contact Helpdesk



Feedback

If you have feedback about the IT website, please use our Website Feedback Form.


 Last Modified 4/2/14