Learning Objectives

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Extended DISC

• Understand the DISC styles and review the 4-step model to effective communication.
• Identify one's natural behavior style: bringing a better understanding of how others perceive them and increasing self-awareness.
• Supervisors will gain the ability to identify their employee's style and how they prefer to be communicated with.
• Obtain a helpful guide for how to modify behavior to be a more successful supervisor.

The Three C's: Conflict, Communication, and Compassion

• Explore the DISC 4-step model to effective communications and how it applies to having difficult conversations.
• Differentiate between healthy and unhealthy conflict.
• Learn conflict resolution strategies and utilize them with confidence.
• Learn how to lead with compassion and emotional intelligence: understand the role empathy plays in creating a more productive and engaged workforce.

Coaching, Engagement, and Performance Development

• Identify the benefits and importance of engaging employees.
• Gain knowledge of how to create clear expectations and maintain them.
• Review the existing performance development process and learn how to increase its effectiveness.
• Develop the ability to provide constructive feedback and to conduct a coaching session.
• Understand the interplay of performance conversations and progressive discipline.

HR Policies and Documentation

• Review Human Resources policies and develop the ability to communicate them with employees.
• Learn practical tips to stay complaint with federal and state regulations such as FLSA, FMLA, etc.
• Learn what is required of supervisors when it comes to various policies and employment needs, such as timekeeping and hiring.
• Identify the importance of consistent and proper documentation.