Frequently Asked Questions

You must be an active student, faculty member or staff of a campus affiliated with Grubhub to be eligible. You can indicate your affiliation by registering your campus card and verifying your student status on the app.

To purchase a meal using a meal swipe, you will select the restaurant where you want to eat and then select the meal swipe menu (not the regular menu). All options that are available as a meal swipe will be on the meal swipe menu.

To order ahead for pickup on campus, you will see a select number of restaurants listed under “pickup”. Click on the restaurant you wish to get food from and select “Regular Menu” or “Meal Swipe Menu”. After selecting what you would like to order, continue to check out. You will be notified when your order has been prepared and is ready for pick up. Remember to enable your push notifications on the Grubhub app so you do not miss your order updates.

To check the status of your order, you can look at the post ordering screen to follow the progress, see your ETA, and see how many orders are in front of you. If it’s taking longer than expected, you can cancel your order before it has started to be prepared.

Please speak directly to the staff at the restaurant and let them know you cannot find your order. If you still need assistance, you can select the “help” option on your order and contact the Customer Care team.

After you have placed an order, you will be taken to a post order screen. This will show your order #, pickup ETA, and a Real-Time Line Update which shows where your order is as it’s being processed. You can access the screen at any time by clicking on your order or going to the orders tab.

No, not all locations are Grubhub only. Here is a list of the restaurants and how they operate on campus.

 

Grubhub mobile orders only:

• The Spread
• Moe’s Southwest Grill
• Panda Express

 

Walk up and Grubhub mobile orders:

• RedZone
• Subway
• Rising Roll
• daVinci’s
• The Den
• Java City
• Eiffel Pizza

 

Not on Grubhub:

• Fresh Food Company
• Chick-Fil-A
• Steak ‘n Shake
• Papa Johns
• Burrito Bowl
• Einstein Bros.
• Road Trip America
• Starbucks
• Spencer’s Coffee
• Pit Stop Convenience Store
• P.O.D. Market Convenience Store

 

Off-campus partners through Grubhub:

• Awaken Bakery
• Donato’s
• The 30 Bird
• WK El Maz