WKU Licensed Software

Instructions for downloading and installing MATLAB or using MATLAB Online.

Issue/Question

How can I access and install / use the MATLAB software on my computer? 

Environment

• MATLAB

Resolution

1. Go to the Western Kentucky University MATLAB portal to download the software. 
2. Click Sign in to get started under the MATLAB section. 
3. You will be given an option to create a MathWorks account. Complete this form as requested, using your WKU email address only, in order to gain MATLAB access. Once this has been completed you will be able to install and activate the MATLAB software on your personal computer or use MATLAB Online from a supported web browser. 

Last Modified: 07-05-2022 13:23PM

Instructions for installing Read&Write software.

Issue/Question

How do I install Read&Write?

Resolution

1. Go here. 
2. Click Try Read&Write today. 
3. Select your platform / Operating System. 
4. Click Install. 
5. Download the installer. 
6. Open the installer and complete the steps to install the program. 
7. Open Read&Write. 
8. When prompted, select to Sign in with Microsoft. 
9. Enter your student email address and password. 
10. This will activate the software so you can begin using it. 

Last Modified: 04-06-2022 10:09AM

Instructions for requesting purchasing for Adobe Creative Cloud.

Issue/Question

How do I purchase Adobe Creative Cloud software? 

Resolution

To request Adobe Creative Cloud purchase:

• For individual faculty/staff, please contact the ITS Service Desk or submit a service request.
• For a classroom, please submit this service request. 
• For a computer lab, please submit this service request. 

Note: WKU does not have a discount program for students for Adobe Creative Cloud.  Students can purchase Adobe Creative Cloud directly from Adobe.

Last Modified: 04-11-2022 13:14PM

Instructions for Faculty/Staff on how to access Mathematica on a WKU-owned device.

Issue/Question

As a faculty/staff member, how do I install Mathematica on my personal computer?

Resolution

1. Go to the Site Home-Use Mathematica License Request Form.
2. The site activation key should be entered automatically by the form.
3. Select a new home-use license.
4. Click Continue.
5. Select the preferred method to receive your software.
    Note: WKU ITS highly recommends receiving the download link to your WKU email address.
6. Select the operating system of your computer.
7. Click Continue.
8. Fill out the appropriate information on the form.
9. Under Proof of Eligibility, select the first button titled My status can be verified via our online staff directory at the following URL: and enter the URL of your department's staff page. If your department does not have a staff page, select Other and provide a way for us to prove your employment status.
10. Check the box to signify you agree to the Privacy Policy.
11. Click Submit.
12. You will receive an email once your eligibility is verified with instructions to download Mathematica.

Last Modified: 04-26-2022 12:11PM

Instructions for faculty/staff to install Mathematica on a WKU-owned device.

Issue/Question

As a faculty/staff member, how do I install Mathematica on my WKU-owned device?

Resolution

1. Go here.
2. If you have a Wolfram ID already, skip to step 6.
3. Click Create one on the login page.
4. Fill out the required form, using your WKU email address in the email field.
5. Once your account is created, follow the email verification link that is sent to your WKU email.
6. Log in with your Wolfram ID.
   Note: If you do not see the Wolfram Activation Key Request Form now, try clicking the link in step 1 again.
7. Enter the information required in the form. If your department is not listed, select Other.
8. In the Notes/Machine name field, please input the Inventory Control Number (ICN #) of your device.
9. Hit Submit.
10. Your activation key has been created. Consider printing the page for your own records.
11. Click Product Summary page.
12. Scroll down to Downloads and select your preferred operating system download link. We recommended using the download manager option, as the file is quite large.
13. Once your download is complete, follow the prompts to install Mathematica.

If you have questions about this process, please contact the ITS Service Desk.

Last Modified: 04-26-2022 12:12PM

Instructions for WKU students to install Mathematica on a personal device.

Issue/Question

As a WKU student, how do I install Mathematica on my personal computer?

Resolution

1. Go here.
2. If you have a Wolfram ID already, skip to step 6.
3. Click Create one on the login page.
4. Fill out the required form, using your Toppermail address in the email field.
5. Once your account is created, follow the email verification link that is sent to your Toppermail.
6. Log in with your Wolfram ID.
   Note: If you do not see the Wolfram Activation Key Request Form now, try clicking the link in step 1 again.
7. Enter the information required in the form. If the department of your major is not listed, select Other.
8. You may leave the Notes/Machine name field blank.
9. Enter your anticipated graduation date and hit Submit.
10. Your activation key has been created. Consider printing the page for your own records.
11. Click Product Summary page.
12. Scroll down to Downloads and select your preferred operating system download link. We recommended using the download manager option, as the file is quite large.
13. Once your download is complete, follow the prompts to install Mathematica.

If you have questions about this process, please contact the ITS Service Desk.

Last Modified: 04-26-2022 12:11PM

Instructions for installing Microsoft Office on a WKU-owned macOS device.

Issue/Question

How do I install Office on my WKU-Owned Mac?

Environment

• WKU-Owned Mac
  • Faculty/Staff
    • Office

Resolution

1. Open the Self-Service app from your Applications folder.
2. Click Your Apps.
3. Click Install for the apps desired:
   • Microsoft Excel
   • Microsoft Outlook
   • Microsoft PowerPoint
   • Microsoft Word
   • OneDrive
4. The apps will download and install automatically.
5. When the progress bar for the app(s) completes, navigate to your Applications folder.
6. Open one of the installed apps.
7. You will be prompted to activate the app. Enter your WKU EMail address.
8. Enter your NetID password.
9. You will be prompted to verify activation through Duo.
10. Once verified, the app and all other installed Office apps will be activated. 

Last Modified: 01-09-2023 14:01PM

Information for Faculty/Staff/Students about installing Microsoft 365 on a personal computer.

Issue/Question

Does WKU offer Microsoft 365 for Faculty/Staff/Students?

Environment

• Faculty/Staff/Students
  • Personal Device
    • Microsoft 365

Resolution

WKU Faculty, Staff, and Students can download and install Microsoft 365 Pro Plus free of charge and may install the software on up to five devices/computers. Microsoft 365 is provided through WKU's enterprise licensing agreement with Microsoft. Based on Microsoft’s licensing requirements, it is not offered to past students who have graduated or leave WKU. Microsoft 365 Pro Plus offers you the most recent version of the Microsoft Office Suite.

Microsoft 365 Pro Plus includes the following list of applications: Word, Excel, PowerPoint, Outlook, OneNote, Access, and Publisher.

 Note: OneNote, Access, and Publisher are available for Windows computers only. The software may be installed on up to 5 devices/computers. These are full desktop applications, not web or cloud apps.

If you need additional assistance, please contact the ITS Service Desk or submit a service request by clicking the Request Service button.

Last Modified: 03-09-2023 09:03AM

Instructions on downloading and installing SAS.

Issue/Question

How do I install SAS?

Environment

• Windows

Resolution

1. Click SharePoint link.  If prompted, log in using your WKU-issued email (Exchange or TopperMail) and password with multi-factor authentication
2. Click the SAS file.
3. Click Download and choose a location you can find easily.
   Note: This is a very large file and may take a while if you are on a slower connection.
4. Double Click on the downloaded file to extract it. 
   Note: This will take some time to complete as SAS is a very large program. 
   Note: You may need a program to extract all the files from this download, such as 7-Zip, which is a free software. If you do not have 7-Zip, please download and install this software before continuing. 
5. Extract this file to a location you can easily find. 
6. Once extracted, open the folder containing the file and double click the setup.exe file to run it. 
7. You should see the Choose Language window; select your preferred language. 
8. Click OK. 
9. By default Install SAS software is selected; click Next. 
10. Leave the default location to install SAS Home as C:\Program files\SASHome. 
11. Click Next. 
12. Make sure Perform a Planned Deployment is selected and Install SAS Software is checked. 
13. Uncheck Configure SAS Software. 
14. Click Next. 
15. Click Select a standard deployment plan and choose Education Analytical Suite - Two Machine. 
16. Click Next. 
17. Choose Server and Middle Tier for products you want to install on this machine. 
18. Click Next. 
19. Click default 64-bit Native Mode. 
20. Click Next. 
21. The SAS installation data file should already be configured with a predetermined Expiration Date. 
22. Click Next. 
23. Choose to Select All Languages or Clear All to only select English. 
24. Click Next. 
25. Click Next to leave default Regional Settings. 
26. Click Next to leave default Host Name and Port Number. 
27. Click Next to leave default Port number and security preferences. 
28. Allow time for SAS to check system requirements. 
29. Click Next. 
30. Click Start to begin the installation process. 
    Note: It may take 30 to 90 minutes to complete this process. 
31. Click Next. 
32. Click Finish. 
    Note: It is advised after the installation and verifying the software runs that you delete the downloaded installer file to free up your disk space.

Last Modified: 06-07-2022 12:41PM

Instructions for installing SPSS on macOS.

Issue/Question

How do I install SPSS for Mac?

Environment

• macOS
  • Faculty/Staff
  • Students

Resolution

1. Click SPSS Authorization Code knowledge article to see and make note of your authorization code (may require NetID login) and return here to continue.
2. Click SharePoint link. If prompted, log in using your WKU-issued email (Exchange or TopperMail) and password with multi-factor authentication.
3. Click the .PKG file for macOS.
4. Click Download.
5. Go to the download location and double click the file you downloaded.
6. Click Continue.
7. Click Continue on the Software License Agreement.
8. Click Agree on the terms of the Software License Agreement.
9. Click Install (it may prompt for your computer password).
10. It should complete the installation.
11. You'll find the application launch icon for SPSS in /Applications/IBM/SPSS/Statistics/28/SPSSStatistics.
12. When SPSS opens, click the License Product button on Activate IBM SPSS Statistics window.
13. Click Next.
14. Click the Authorized user license radio button.
15. Click Next.
16. Enter the Authorization Code from step 1.
17. Click Add.
18. Click Next.
19. It should go through the Authorization process and display Authorization Succeeded when completed.
20. Click Next.
21. Click Finish.

Last Modified: 04-05-2022 12:38PM

Instructions for installing SPSS on Windows.

Issue/Question

How do I install SPSS for Windows?

Environment

• Windows
  • Faculty/Staff
  • Students

Resolution

1. Click SPSS Authorization Code knowledge article to see and make note of your authorization code (may require NetID login) and return here to continue.
2. Click SharePoint link. If prompted, log in using your WKU-issued email (Exchange or TopperMail) and password with multi-factor authentication.
3. Click the .EXE file for Windows.
4. Click Download.
5. Go to the download location and double click the file you downloaded..
6. Click Next.
7. Click on the I accept the terms of the license agreement radio button and then click Next.
8. Click Next.
9. Click Install.
10. Click Finish.
11. Click Launch License Wizard on Activate IBM SPSS Statistics window.  
12. Click Next.
13. Select Authorized User License. 
14. Enter the Authorization Code from step 1.
15. Click Next.
16. Click Add.
17. Click Next.
18. It should go through the Authorization process and display Authorization Succeeded when completed.
19. Click Next.
20. Click Finish.

Last Modified: 04-12-2022 14:53PM