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Get Started with Information Technology Services at WKU

Welcome to WKU

Information Technology Services is excited to support you in your new position! We are here for you every step of the way. Below, is our guide to getting started with technology at WKU. Please don't hesitate to reach out to us at anytime during your time at WKU.

Get Help

Big Red using a laptop


Look-up NetID & Create Password

Manage AccountsEnroll in Duo


Login to Email
  • Official WKU email account (Exchange) used for Administrative and Academic communications.
  • Part-time Staff have to request an email account be created for them. Full-time Staff, Full-time Faculty, and Part-time Faculty automatically get their email account created.
  • Faculty and Staff are automatically added to the Faculty-All@wku.edu and Staff-All@wku.edu mailing lists respectively. Official University business is communicated through these mailing lists. The lists are not intended for threaded discussions, advertisements, or event announcements. Employees may not opt out or unsubscribe.
  • Educate yourself about Phishing scams.

Get StartedAbout Phishing ScamsRequest Part-Time Email


Get Connected
  • Wi-Fi is available across all WKU campuses.

Connect to Wi-Fi


Get Familiar with WKU Systems


One stop access to WKU systems including TopNet, Email, Blackboard, Banner, ITS Service Desk, and more.


Learning management system for WKU. All instructors utilizing Blackboard must complete New Instructor Training.


Enter final grades, payroll information, employee information, sign up for emergency notifications.

Collaborative Services

Tools for communication, data storage, and file sharing such as email, mailing lists, OneDrive, SecureShare, Teams, and Zoom.


Setup Your Desk Phone
  • Desk phones are located in some offices. If your office has assigned a phone to you submit a request/ticket to set it up and configure voicemail.

Configure Phone


Request Active Directory Group/Folder Access
  • Active Directory groups provide directory services, network file, print services, and identity management. If your office does not know what group(s) you need to be added to, please contact the ITS Service Desk.

Request AccessFile Sharing Information


Install iWKU App
  • iWKU features maps, bus schedules, WKU news, WKU directory, event schedule, and more.

iWKU in the iOS App StoreiWKU on Google Play

Save Money
  • Microsoft Office is free for current WKU employees.
  • Apple and Dell hardware and Adobe Creative Cloud discounts.
  • Cellular discounts with some carriers.

Discounts & Purchasing


Reserve Laptops
  • TopperTech provides free laptop reservations.

TopperTech Information


Follow us on X
  • Latest information and system alerts are posted to our offical X account, @wkuITS.

Follow @wkuITS


Review ITS Polices
  • Everyone at WKU is required to practice safe computing. Failure to do so may result in disciplinary action or place you or others at risk.
  • NEVER share your WKU passwords. Sharing your WKU passwords breaks WKU policy.

ITS Policies


Sign Up for ITS Orientation
  • You are highly encouraged to enroll in our brief ITS: New Employee IT Orientation online course in Blackboard to learn all about WKU accounts, equipment, available services, and the support WKU ITS provides.
Sign Up






Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

Get Help

Some of the links on this page may require additional software to view.

 Last Modified 11/17/23