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Western Kentucky University

IT Division - Remote Assistance

Remote Assistance

Step 1: Please type your WKUID or NetID in the box to the right.  You will also receive a code from your consultant.  Then click the Continue button.

Step 2: You will be prompted to download a small virus-free plug-in which will connect you to a member of our support team.

Step 3: With your permission, your support consultant can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

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WKU ID or NetID:
Fill out the field above, type the code you received from your consultant and click "Continue" below.

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 Last Modified 9/25/14