Western Kentucky University

IT Division - IVS Audiovisual

Audiovisual Technical Support Center

The Audiovisual Technical Support Center is WKU’s call center for Interactive Video Classes, Classroom Technology, Desktop Video Conferencing, and all other A/V Technology throughout the WKU campus. The support center provides basic customer support by documenting your problems, trouble-shooting (IVS classes), and helpdesk case tracking.

 

Hours

Fall and Spring Semesters

  • The A/ V Technical Support Center operates Monday – Friday (some Saturdays, depending on class schedule), 8:00 am – 8:00 pm (Fall and Spring Terms).

Winter and Summer Semesters

  • Winter and Summer Terms, operating hours are 8:00 am – 4:30 pm or when IVS classes are in session.

 

Support Provided:

  • IVS Classrooms/IVS Conference Rooms
  • Desktop Video Conferencing (Adobe, Skype, etc.)
  • Classroom Technology (projectors, document cameras, speakers, classroom computers, etc.)
  • Other A/V Technology

 

Contact

For questions or problems relating to A/ V across WKU, please call the Audiovisual Technical Support Center at 270-745-3809. We will take your information and route your case to the appropriate technical personnel.

Cool Metal Medical Bag

 

Announcements

New Service Catalog

For Fall 2013, the IT Division implemented a new online service request system allowing you to report problems and seek assistance online.

Annual Lab Print Allocation

The 2013-2014 academic year's free lab print allocation is available to use beginning August 12.

Systems Status

All Systems are OKAll Systems are OK
View Systems Status

Upcoming Training

Date Time Title
4/242:00pmBlackboard Upgrade Information Session
4/309:00amBlackboard Upgrade Information Session
4/309:00amBlackboard Upgrade Information Session - GLASGOW


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 Last Modified 4/2/14