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Virtual Front Desk


Welcome to the ISSS/SAGL virtual front desk office!

 

If you have questions, please use the chat form in the bottom right corner.
This chat will be available during our normal operating hours: M-F 8AM - 4PM 

Front Desk

Frequently Asked Questions

 

My program was canceled due to the COVID-19 pandemic. When and how will I receive a refund?  

We have already applied refunds for summer faculty-led program fees to students’ TopNet accounts. We are in the process of applying scholarships to refund the SAGL application fee to applicants of other programs that have been canceled. The refund will appear as a World Topper Scholarship credit in the amount of $150.

If you were planning to participate in a program offered by an outside organization that has been canceled (examples include KIIS, CCSA, ISA, AIFS, CISabroad, CIEE), you will want to work with that organization for more information on any refunds that may be available to you and how those will be processed.

 

I returned early from a spring semester program. Can SAGL provide financial assistance for my travel expenses?  

We may be able to help, but only after you have finalized any refunds from your program organization. Please email your receipts for airline cancelation fees or any other non-recoverable expenses you incurred as a result of your early return to the appropriate Study Abroad Advisor. We will do our best to assist you with the funding we have available, but we may not be able to provide a response to your request until late April.

 

Can I still study abroad this summer or fall?

Due to the US Department of State level 4 global health advisory, which advises Americans not to travel internationally at this time, we cannot currently approve participation in any study abroad programs. Many summer programs, including WKU Faculty-Led, KIIS, CCSA, as well as a number of provider programs, have already been canceled. Once the Level 4 advisory is lifted by the US Department of State and the CDC no longer lists the destination country as a travel hazard, we will approve study abroad on a case-by-case basis.

 

How can I get help planning for a future study abroad experience during the COVID-19 campus shutdown?

Although SAGL staff members are currently working from home, we are still available for video or phone advising and can answer questions by email. Check out your advising options here. We are happy to help with any questions you have!

SAGL Student Representatives are also still available for virtual peer advising. You can email saglreps@wku.edu for general inquiry or contact them directly via the @wkustudyabroad Instagram account (we have a story highlight saved with program and contact information for each SAGL Student Representative).


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 Last Modified 3/30/20