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Mobile Support


Whether you have an Android, iPhone/iPad, or something completely different, WKU IT wants your access to be as effortless as possible. If you have any questions or problems, click the article titles below for assistance or contact the ITS Service Desk.

 

Category: Mobile Devices / Android

Adding Exchange Account to Outlook App (Android)

Instructions for adding a WKU Exchange account through the Outlook for Android app.

Adding Exchange Email (Android)

Instructions for adding a WKU Employee account to an Android device.

Adding TopperMail Account

Instructions for students, alumni, and affiliates to add their TopperMail accounts to an Android device.

Adding TopperMail Account to Outlook App

Instructions for adding a TopperMail account through the Outlook for Android app.

Android Device Repair Services

Information for repair services offered by Android device makers.

Configuring Remote Assistance

Instructions for setting up Android devices to be able to share the device's screen with a WKU ITS representative.

Restoring Android Devices to Factory Settings

Instructions for resetting Android devices to the factory image.

Category: Mobile Devices / iOS

Adding Exchange Account to Outlook App (iOS)

Instructions for adding an Exchange account to an iOS device using the Outlook for iOS app.

Adding Exchange Email (iOS)

Instructions for adding a WKU Exchange Account (Faculty/Staff email) to an iOS device.

Adding TopperMail Account (iOS)

Instructions for adding a TopperMail account to an iPhone or iPad.

Configuring Remote Assistance

Instructions for setting up iOS devices to be able to share the device's screen with a WKU ITS representative.

Deleted Emails Still Appearing

Instructions for removing cached email messages from iOS devices that have already been deleted on the server.

Transferring Content From an Old iOS Device

Information on setting up a new iOS device using content on an old iOS device.

Category: Network & Wi-Fi / Wireless

Connecting to WKU-SECURE (Android)

Information on joining WKU-SECURE on Android devices.

Connecting to WKU-SECURE (iOS)

Instructions for connecting an iOS device to the WKU-SECURE wireless network.

Category: Software & Programs / Microsoft 365

Installing Microsoft 365 (Android)

Instructions for current Faculty/Staff/Students on installing Microsoft 365 for free on their personal Android device.

Installing Microsoft 365 (iOS)

Instructions for current Faculty/Staff/Students on installing Microsoft 365 for free on their personal iPhone/iPad.

Category: WKU Systems / Cisco AnyConnect VPN / Installing Cisco AnyConnect VPN

Installing Cisco AnyConnect VPN (Android)

Instructions for setting up the Cisco VPN on an Android device for the first time.

Installing Cisco AnyConnect VPN (iOS)

Instructions for setting up the Cisco VPN on an iOS device for the first time.

Category: WKU Systems / Cisco AnyConnect VPN / Using Cisco AnyConnect VPN

Using Cisco AnyConnect VPN (Android)

Instructions for using the Cisco AnyConnect VPN after it has been installed on an Android device.

Using Cisco AnyConnect VPN (iOS)

Instructions for using the Cisco AnyConnect VPN after it has been installed on an iOS device.

 

 

Smartphone Purchasing

WKU employees and students can receive discounts from service providers on devices and plans. Reference the Cellular Allowance Policy regarding smartphone purchasing and stipends.

Learn More

 




Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

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Some of the links on this page may require additional software to view.

 Last Modified 7/15/20