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Mobile Support


Whether you have an Android, iPhone/iPad, or something completely different, WKU IT wants your access to be as effortless as possible. If you have any questions or problems, click the article titles below for assistance or contact the ITS Service Desk.

 

Mobile Devices / Android

Adding Exchange Account to Android Gmail

Instructions to add WKU Exchange account to an Andriod device via GMail app.

Adding Exchange Email (Android)

Instructions for adding a WKU Employee account to an Android device.

Adding TopperMail Account

Instructions for students, alumni, and affiliates to add their TopperMail accounts to an Android device.

Adding TopperMail Account to Outlook App

Instructions for adding a TopperMail account through the Outlook for Android app.

Adding TopperMail to LG Devices

Instructions for adding your TopperMail account to an LG Android phone.

Connecting to WKU-SECURE

Information on joining WKU-SECURE on Android devices.


Mobile Devices / iOS

Adding Exchange Email (iOS)

Instructions for adding a WKU Exchange Account (Faculty/Staff email) to an iOS device.

Adding TopperMail Account (iOS)

Instructions for adding a TopperMail account to an iPhone or iPad.

Connecting to WKU-SECURE

Instructions for connecting an iOS device to the WKU-SECURE wireless network.

Deleted Emails Still Appearing

Instructions for removing cached email messages from iOS devices that have already been deleted on the server.

Transferring Content From an Old iOS Device

Information on setting up a new iOS device using content on an old iOS device.


Software & Programs / Office 365

Installing Microsoft Office 365 (Android)

Instructions for current Faculty/Staff/Students on installing Office 365 for free on their personal Android device.

Installing Microsoft Office 365 (iOS)

Instructions for current Faculty/Staff/Students on installing Office 365 for free on their personal iPhone/iPad.


WKU Systems / Cisco AnyConnect VPN / Installing Cisco AnyConnect VPN

Installing Cisco AnyConnect VPN (Android)

Instructions for setting up the Cisco VPN on an Android device for the first time.

Installing Cisco AnyConnect VPN (iOS)

Instructions for setting up the Cisco VPN on an iOS device for the first time.


WKU Systems / Cisco AnyConnect VPN / Using Cisco AnyConnect VPN

Using Cisco AnyConnect VPN (Android)

Instructions for using the Cisco AnyConnect VPN after it has been installed on an Android device.

Using Cisco AnyConnect VPN (iOS)

Instructions for using the Cisco AnyConnect VPN after it has been installed on an iOS device.

 

 

Smartphone Purchasing

WKU employees and students can receive discounts from service providers on devices and plans. Reference the Cellular Allowance Policy regarding smartphone purchasing and stipends.

Learn More

 

iPad Purchasing

iPads can be purchased from the WKU Store at a discounted price, either with personal funds or with university funds if approved by your department.

WKU Store

 

 




Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

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Some of the links on this page may require additional software to view.

 Last Modified 9/14/18