Information Technology Services (ITS) is part of the Strategy, Operations and Finance division. The goal of ITS is to provide WKU students, faculty, and staff with superior
customer service; reliable and timely technical support; state-of-the-art technology
tools; and convenient access to computing and telecommunications resources. ITS continually
places specific emphasis on the use of information technology in student learning,
faculty teaching, and staff productivity.
ITS is led by the Assistant Vice President (AVP) for Information Technology. Departments
reporting to the AVP include Applications and Programming Services, Technical Support
Services, Infrastructure & Operations, and Cybersecurity.
The Mediasite Video Platform will be down for a scheduled upgrade beginning Wednesday, June 24th at 9:30am and will finish by 1pm. During the upgrade, Mediasite upload, edit and playback will be unavailable.
WKU's internet provider will be performing maintenance on 6/21/2026 between 12:00 AM and 6:00 AM. There will be an outage of internet service during this window, but the actual duration is unknown.
ITS Network Services will be performing network maintenance at Smith Stadium East on Thursday, June 25th from 4:30-5:30pm and Smith Stadium West on Tuesday, June 30th from 6:00-7:00pm. These scheduled outages will include a brief but complete loss of all wired, wireless, and voice network connectivity.
WKU Blackboard administrators are aware of a bug affecting Gradebook submissions, wherein faculty may encounter a blank screen when attempting to view submitted assignments. Faculty who experience this issue can contact the ITS Service Desk to report this issue and be notified once a fix is in place.
