Office of Student Billing & Account Services

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Welcome to the Office of Student Billing & Account Services at Western Kentucky University.

The Office of Student Billing & Account Services is committed to ensuring financial integrity and exemplary customer service through our primary responsibilities which include preparing student bills, processing student payments, managing Third Party Billing, issuing refunds, depositing to departmental accounts, collecting past due accounts and processing consolidation and payments of Perkins Loans for completed students.

 

Services at the Office of Student Billing & Account Services

Office hours: Monday – Friday, 8:00 a.m. – 4:00 p.m.

To limit COVID-19 exposure, please consider practicing social distancing by remitting payments online, via mail or utilizing our payment drop box located outside the second floor entrance of Potter Hall. 

Students and families are encouraged to communicate with our office with questions via email at billing@wku.edu.  We may also be reached by phone at 270-745-6381, Monday – Friday, 8:00 a.m. – 4:00 p.m. We appreciate your patience as there may be delays in response time. 

 

Student Payments

To make a payment online, students may access their student account by logging into TopNet.  Students may also pay online by selecting 'Make a Payment Online' on this webpage.

Students may also mail a check to the bank lockbox at: Western Kentucky University, PO Box 890784, Charlotte, NC 28289-0784. 

International students may make payments via Flywire. 

If you must bring your payment to campus, you may place your payment in the depository box located outside of the second floor entrance of Potter Hall.  The depositories are emptied daily.  Please write your WKU student ID number on the check or money order and include the bottom portion of your e-bill invoice statement with your payment when using the depository. Please do not place cash in the depository.

 

Student Refunds

Student account refunds will continue to be processed weekly as account adjustments and/or financial aid disbursements are made available.  All students are strongly encouraged to select their refund preference by logging in at my.wku.edu and clicking on BankMobile under Campus Information to choose their refund option. Additional information regarding BankMobile Disbursements, a technology solution, powered by BMTX, Inc. can be found here. 

Questions about refunds through BankMobile may be directed to refunds@wku.edu.

 

IMPORTANT TAX INFORMATION:

Tax Notifications (1098-T) for 2022 are available on TopNet.

You may want to consult with your tax adviser with any questions as the university cannot offer any tax advice regarding 1098-T forms.