- (270) 745-1912
WKU Knicely Conference Center
2355 Nashville Rd.
Bowling Green, KY 42101
Supervisor Certificate Program
“The Supervisor Certificate Training program proved to be well organized, engaging and enjoyable. The trainers were knowledgeable and passionate about their topics and provided practical, everyday examples which was most beneficial. I feel our group learned many useful skills that will make them more effective and successful in their roles. Our main goal was to provide this training to further develop our supervisors and it definitely accomplished that!”
Human Resource Manager, Kentucky Downs
The Supervisor Certificate Program is a competency-driven program designed to build general supervisory skills and gain a better understanding of leadership. Through this 9-month program, cohorts meet once a month for a daylong training which includes courses on basic business practices, time management, team-building, problem solving and customer service.
The program model outlines three key areas where supervisors have the most influence within the workplace:
- Improving others
- Improving processes
- Improving self
Courses are designed to build supervisor competencies in order to increase productivity, improve efficiency and enhance employee morale.
Participants begin the program with a Supervisory Skills Pre-Assessment. At the conclusion of the program, participants complete a Supervisor Skills Post-Assessment to measure growth as a result of the program. Participants receive a certification upon completion of this rigorous training program.
Course Descriptions & Learning Outcomes
What’s your problem? For many of us, problems at work are a daily occurrence; therefore, the ability to recognize the problem-solving model and tool application is a critical skill for all employees.
This training session focuses on an overview of the problem-solving process with emphasis on the tools that are used. Rational Problem Solving: An Overview is a recommended prerequisite course.
- Understand the seven problem-solving steps and how to identify problems
- Explore the challenges and advantages of problem identification and problem solving tools
- Learn how to integrate a problem-solving approach to the decisions faced in a modern technological environment
How many times have you thought, “There’s just not enough hours in the day!” By learning to manage your time more effectively, it’s like you’re almost doing just that! Studies have shown that the average American worker currently wastes approximately 32 percent of his/her time on the job and wasted time reduces productivity. In this course, you’ll learn easy and applicable ways to get more out of your day, starting now!
- Learn productivity and time management techniques
- Explore a how-to approach to time management
- Understand how the company/plant atmosphere contributes to effective use of time or promotes time theft
According to a recent CBS News report, professionals lose around 31 hours per month to unproductive meetings (four work days each month.) Do you agree that this is an accurate number? If you are interested in learning skills to help your meetings be more organized and productive, this course is for you! Start getting the most out of your meetings!
- Identify purposes of meetings
- Develop and design an effective meeting agenda
- Learn how to conduct business with a variety of team members and to succeed as participants in meetings
Unless you’re Donald Trump, you probably never like saying the words, “You’re fired.” When you think about it, nearly every kind of employee discipline has the potential to be uncomfortable. But, does it have to be? This course will help you to deal with discipline more effectively by using assertive and affirmative language and behaviors.
- Explore differences between discipline and punishment
- Understand how to be more assertive in dealing with misbehavior
- Learn uses of positive and negative reinforcement and preventative strategies
Interpersonal communication, the face-to-face interaction between two or more persons, is becoming more and more of a necessity in today’s workplace. Businesses with poor communication suffer increases in turnover and absenteeism and decreases in morale and sales. Being able to improve your interpersonal skills has never been more important.
- Recognize the importance of nonverbal communication
- Identify how to become a better communicator as well as an interpreter of messages
- Understand how to enhance interpersonal skills on the job
Did you know that for every point you’re able to raise your EQ, your annual salary is said to raise $1,300? Emotional intelligence has been defined as achieving goals through the ability to manage feelings and emotions; to be empathetic to others which leads to influence; to motivate others through conscientious and ethical behavior. This “other kind of smart” is the #1 predictor of success both personally and professionally—knowing what it is and how to use it will help to improve both your personal and professional life.
- Understand what emotional intelligence is and its importance for personal and professional success
- Recognize and understand the 5 competencies which build on each other to raise E.I. level
- Listen to and employ emotions for better decision making
Author Wes Fessler once said, “Fairness is man’s ability to rise above his prejudices.” Being fair is important in all walks of life but it is even more so when you’re in the public role of the supervisor. State and federal legislation have covered virtually every aspect of managing; however, even without laws, most of the required practices constitute sound human resource management as they involve treating people fairly. This workshop is designed to help you become more aware of basic guidelines that should reduce potential litigation and help prevent unfair and illegal discrimination in the workplace.
- Understand and apply the knowledge/skills needed to conduct a successful interview
- Examine the legal implications of numerous areas of possible discriminatory concern
- Determine appropriate courses of action to take in order to comply with federal regulations
When describing the challenging task of supervising former colleagues, business writer Michael Watkins states: “It combines the challenges of any promotion with the additional challenge of people having to recalibrate their relationship with you.” Yes, effective supervision can sometimes be a challenge for even the most experienced manager. It can become especially tricky for the manager who has been promoted and is now in the position of having to supervise employees who used to be co-workers and peers. If you are currently in this position or are looking to be promoted soon, this course could be especially beneficial for you.
- Explore the basic supervisory, human relations, special strategies and other skills needed to supervise former peers
- Understand potential problems/solutions that can arise when supervising former peers
- Recognize actions to avoid when supervising former peers
Author Marilyn vos Savant once said, “Many people feel they must multi-task because everybody else is multitasking, but this is partly because they are all interrupting each other so much.” The reality, unfortunately, is that managing multiple projects is part of our daily workplace routine. So, how do we achieve success? This session will help give you the skills necessary for bringing a project in on time and on budget, every time.
- Identify the importance of planning and scheduling
- Learn how to break down a project to define specific actions needed to complete it
- Demonstrate accurate scheduling techniques that show the relationship between tasks and time involved
Inventor Henry Ford once said, “If you think you can do a thing or think you can't do a thing, you're right.” Learning how to boost your skills as a leader has the potential for profound effects, not only on yourself but also on your direct reports. In this session, you will focus on leadership style, directing employees and the basic expectations and the differences between the past and new fundamentals in leadership.
- Understand basic supervision styles, concepts, and issues
- Learn how to create a positive climate for worker performance
- Explore different leadership styles and how to develop them
“According to most studies, people's number one fear is public speaking. Number two is death. Death is number two. Does that sound right? This means to the average person, if you go to a funeral, you're better off in the casket than doing the eulogy.” - Jerry Seinfield
You can master the art of public speaking. In this course, you will learn how to dramatically improve your presentation skills as well as other tricks of the trade. Eliminate public speaking anxiety once and for all!
- Describe the basic steps in organizing and developing an effective message
- Identify how to manage stage fright
- Demonstrate effective delivery techniques
Legendary basketball coach John Wooden once said, “A coach is someone who can give correction without causing resentment.” “Coaching” can be described as instructing, directing, or prompting the movements of employees toward specific goals and is becoming a standard in today’s companies. Coaching also ensures the transfer of knowledge and application of skills when employees return to their jobs after completing training. This course will help you understand just how important the coaching process is and give you some new techniques to try on the job.
- Understand the coaching process and its myths/realities
- Assess effectiveness of the coaching component
- Use principles of ensuring the transfer of knowledge and application of skills
Our work today entails mastering more knowledge and skills than ever before. From advanced technology to greater emphasis upon efficiency and increased productivity, we are simply required to know more, and know it better, than any generation of worker before us. This course will provide you with critical information about components of supervisory success and help you incorporate those skills into your role as a leader.
- Learn value of planning, prioritizing, delegating, and problem solving
- Examine the role of communication, modeling behavior, trust, and team leadership
- Implement effective discipline and praise, acting as liason between company and employees
One of Sheryl Crow’s hit songs was titled “A Change Would Do You Good,” but is that statement really true? Changes (both positive and negative) are constantly occurring in the workplace. Whether we like it or not, “change” is one of the few constants at work—learning how to adapt is key.
- Understand the basics of change
- Explore methods of handling change in the workplace
- How to help other team members handle change in an effective manner
Author Ken Blanchard once said, “"None of us is as smart as all of us." This idea definitely applies to teams. In today’s complicated workplace, teams are more critical than ever, making the skills needed to become a great team member vital to the success of any organization. In this course, you will examine the different elements of functioning teams and how to make those teams stronger.
- Establish well-defined goals, roles and clear priorities
- Learn deal with competition and conflict effectively
- Use open communication to build trust and morale within the team
Managing conflict is a vital skill for all managers, supervisors, and supervisory trainees. Although conflict between workers is inevitable, learning how to manage conflicts will help supervisors minimize negative effects of conflict situations. This course can give you valuable skills to help you resolve team conflicts effectively.
- Explore the nature of conflict situations
- Understand how/why people experience conflict situations differently
- Learn effective techniques for resolving conflict in the workplace