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Quality Assurance Program

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What is the Quality Assurance Program?

In an effort to ensure the highest of quality online course design, teaching, and student engagement in WKU’s online programs, the Center for Innovative Teaching and Learning has created a Quality Assurance Program based on the nationally recognized Quality Matters (QM) program and WKU Online Quality Teaching standards. 

Online courses participating in the Online Learning Quality Assurance program may achieve up to two levels of quality recognition: Quality, and High Quality. The levels build on each other and include a combination of QM and WKU standards that must be met before pursuing the next quality designation. 

Why should I participate?

Participating in the Online Learning Quality Assurance Program shows your commitment to enriching student learning and cultivating quality online instruction in our online programs. The Online Learning Quality Assurance program relies on core pedagogical principles to ensure the continuous improvement of online courses. Throughout the program, you are supported with the training and professional feedback needed in order to deliver quality learning experiences accessible to every learner.

After completing the program, you can expect to experience enhanced course design and navigation, reduced barriers to student learning, and improved student outcomes. Further, the professional development that occurs through the program may increase the likelihood of changes in design and practices in your other courses.

Which online courses are eligible?

Courses eligible for consideration for the Quality Assurance program will be selected based on the alignment of online program development and quality teaching at WKU with university strategic goals, concentrating on courses in online programs and the Colonnade. Courses without permanent content that are offered on a continual bases, such as practicum, field experience, clinical, special topics, or independent study will not be considered for this program. Faculty can apply for participation in the program for only one course at a time. 

How will a course meet the quality designation levels?

There are two quality designation levels: Quality Course, High Quality Course.  If your online course is designated as one of those level upon completion of the Quality Assurance Program, you will receive:

  • A downloadable digital badge which can be displayed within your online course and staff profile.
  • Recognition on CITL’s Faculty Spotlight page.


Quality CourseTo earn a Quality Course designation, a course must receive an internal review and meet all 23 essential Quality Matters standards as well as 11 WKU Online Quality Teaching Standards.



Faculty will need to:

  • Complete orientation
  • Submit Course Alignment Document
  • Complete online course self-review
  • Submit Ally Accessibility Course Report (≥ 85%)
  • Revise course to meet QM and WKU Online Quality Teaching Standards

High QualityQM Ready

To earn a High Quality Course designation, a course must successfully pass an internal review and meet all essential 3-point and eight of 12 very important 2-point Quality Matters standards to achieve a point value of at least 85/100 points. In addition, a High Quality course will be required to meet all 21 WKU Online Course Teaching Standards.


Faculty will need to:

  • Complete orientation
  • Complete online course self-review
  • Submit Ally Course Report (≥ 85%)
  • Revise the course to meet Qam and WKU Online Quality Teaching Standards 




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 Last Modified 3/12/21