Western Kentucky University

FAQs (Frequently Asked Questions)

PDC FAQs (Frequently Asked Questions)


Who do I call to start a renovation project?
Contact the PDC Department at 745-8708. PDC is located at the ground level of Parking Structure 1, at the rear of the Facilities Management doc area (for more detailed information, see the Contact Us page).
Why do I have to go through PDC?
(See the WKU Quick Guide to Purchasing) It is the responsibility of the WKU Department of Planning, Design, and Construction to administer and direct all renovation and building projects on the WKU main and extended campuses. These responsibilities include coordinating with other departments and the Commonwealth of Kentucky to ensure safe, efficient, and cost effective projects. PDC is a professional service of the University and, as such, employs certified project engineers and interior designers who are trained in the programming, development, and construction of facilities.
For renovations that are expected to be $ 100,000 (or less), you can initiate a project, or request for estimate, by submitting a Service Request (SR) form.  If you have questions about filling out the form, need a blank form, or have general questions, you can always call Planning, Design and Construction at 745-8708.
Are PDC and DFM the same?
No, these departments are separate and perform different functions.
PDC is the department of Planning, Design and Construction. PDC directs all design and project management activities and manages the design and construction program for all WKU campus locations.
DFM is the Department of Facilities Management. DFM maintains campus buildings and facilities and incorporates the Building Service Attendants (BSA), Maintenance (including HVAC, plumbing, carpentry, etc.) and Campus Services (including grounds crews).
PDC and DFM are both under the direction of the Vice President for Campus Services and Facilities. Both departments work closely together to create and maintain an attractive and functional facility for the WKU family and visitors.
Who do I call to check on the status of a Service Request?
To check on the status of a Service Request (SR), the best person to call is your assigned Project Manager (PM). If you have not been assigned a PM, do not know who your PM is, or have general questions, you can call the main PDC office at 745-8708.
Who will my Project Manager be?
You will be assigned a project manager based on current work loads, areas of expertise, and prior knowledge of the project scope. So, if you speak to a project manager prior to submitting a Service Request, please note that when you fill out your SR form.
Does PDC charge a fee for their services?
PDC does not charge any fees for managing Service Requests. Capital projects $600,000 or greater are charged a fee based on a scale of magnitude
Can I get an estimate without submitting an SR?
To get an estimate for projects of $100,000 or less, you should always submit an SR as the first step. If you aren't sure about the dollar figure, you can still initiate the process in the same fashion.
Is the SR form online?
There is an electronic (PDF) SR form currently located online both the PDC and DFM sites.  You will need to fill out the form which can then be printed and sent to PDC via campus mail or scanned and e-mailed to PDC (pdc@wku.edu).  Hard copy SR forms are still available at various locations on campus, such as Departmental or Dean's offices.
How long does it take to get an estimate?
To develop an estimate, your Project Manager will meet with you to develop a plan to meet your needs. Projects require varying degrees of research, site investigation, design, and estimating. With every project, PDC is obligated to file an Asbestos Management Request form with the WKU Environmental Health & Safety Office to ascertain if there are any hazardous materials that will be involved or disturbed by the project. This process alone can take up to 10 days. So once PDC receives your SR, you should expect about two weeks to receive an estimate for a basic scope without complications, and longer for complex projects.
How long does it take to start and complete a project?
The complexity and size of your project plays a major role in determining how long the process will take. Your Project Manager will schedule a meeting with you, gather information on your needs, develop a plan, submit the plan for review if necessary, develop and submit an estimate, await approval, encumber funds, requisition Purchase Orders and place equipment and materials orders, and schedule construction. You should discuss the specifics of your project with your Project Manager to develop a time frame. Be sure to tell your PM about deadlines and events that you need to schedule around. You should be aware that summer is a particularly busy time for renovations. If you want your project to happen over summer, or during other academic breaks, you should contact PDC well in advance. PDC will typically announce a cutoff in mid-semester Spring for submission of SRs for consideration of summer scheduling.


Additional Topics for Explanation

 Last Modified 7/30/13