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Western Kentucky University

IT Division - Technical Support Services

Technical Support Services

TSS is comprised of three areas: the IT Helpdesk, Desktop Support, and ResNet. While individual areas, they all work together to assist clients in resolving any technology issues they may encounter. Whether it is a simple question or a more complex issue, please allow us the opportunity to assist you with all of your technology needs.


Desktop Support

Desktop Support provides assistance with issues related to desktop software, computers, printers, projectors and similar equipment that cannot be resolved remotely by the Helpdesk. Services include hardware and software maintenance for both PC and Macintosh systems, hardware replacement and upgrades for faculty and staff computers, printer and projector repairs, and the installation and configuration of University supported software. Desktop Support also maintains purchasing information for supported University computer systems, as well as for the personal purchase program which provides discounts for computers bought by faculty, staff and students for personal use. Additionally, consulting services are available to help determine the appropriate desktop, notebook or handheld computer configuration needed to meet the needs of departments or individual faculty or staff members.


IT Helpdesk

The IT Helpdesk serves as the initial point of contact for technology support and provides first level response for technology-related problems and questions. Assistance may be requested via phone at 270-745-7000, live chat, or online request through our Service Catalog. The IT Helpdesk is staffed during normal university business hours, as well as extended evening and weekend hours, and stands ready to provide support for a wide range of campus technology services.


ResNet

ResNet is a network and computer support service available to all Western Kentucky University students. Provided services include hardware diagnostics and repair, software troubleshooting, network support, virus and spyware removal, and system rebuilds. The ResNet office is staffed during normal university business hours.  Service may be obtained by contacting the IT Helpdesk or coming to the Technical Support Services window located on the third floor of Mass Media and Technology Hall.

Announcements

Game Console Registrations Online!

Save yourself the phone call! Register your game console through our Service Catalog.

Annual Lab Print Allocation

The 2014-2015 academic year's free lab print allocation is available to use beginning August 11.

Systems Status

All Systems are OKAll Systems are OK
View Systems Status

Upcoming Training

Date Time Title
1/221:00pmAdobe Connect Pro Training Workshop
1/309:00amAdobe Connect Pro Training Workshop


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 Last Modified 9/25/14