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Western Kentucky University

IT Division - Technical Support Services

Contact Information

If you need technical support, please contact the IT Helpdesk via phone at 270-745-7000, via live chat at, or via online request through our Service Catalog at


1906 College Heights Blvd.#11069

Mass Media & Technology Hall 379

Bowling Green, KY 42101-1069

TSS Management

Lori Douglas, Director
     Phone: 270-745-2050

Charles Plemons, Helpdesk Manager
     Phone: 270-745-2359

Stephen Lancaster, Desktop Support Manager
     Phone: 270-745-2817

James Kennedy, TopperTech Manager 
     Phone: 270-745-6469

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 Last Modified 8/4/15