Western Kentucky University

IT Division - Remote Assistance

Step 1: Please type your Name and WKU ID in the boxes below.  You will also recieve a code from your consultant.  Then click the continue button.

Step 2: You will be prompted to download a small virus-free plug-in which will connect you to a member of our support team.

Step 3: With your permission, your support consultant can view your screen and share control of your mouse and keyboard.

Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.


 





 
 
Name (firstname.lastname):
WKU ID (800xxxxxx):
 
Please fill out the fields above, type the code you received from your consultant and click "Continue" to proceed.
 
Code:
 
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 Last Modified 6/8/11