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Western Kentucky University

IT Division - IT Helpdesk

IT Helpdesk

The IT Helpdesk serves as the initial point of contact for technology support and provides the first level of response for technology-related problems and questions. Assistance may be requested through the Online Service Catalog, via live chat, or by calling 270-745-7000.

In many cases when you call the IT Helpdesk, a consultant will resolve your issue while you are on the phone, but it may be necessary to escalate to the appropriate area within IT for resolution. In either case, the consultant will work with you to gather information needed to answer your question or help diagnose the issue about which you are calling.

The IT Helpdesk is staffed during normal university business hours, as well as extended evening and weekend hours, and stands ready to provide support for a wide range of campus technology services.

Get Help at 270-745-7000.

Announcements

Self-Help Knowledge Base

You may now be able to solve your technical issue or question using our Knowledge Base. Click the heading to learn more.

Apple OSX 10.11 (El Capitan) on WKU-Owned Computers

With Apple releasing its newest OS in the Fall, we are receiving questions regarding when IT will support. Click the heading to learn more.

Systems Status

All Systems are OKAll Systems are OK

Upcoming Training

Date Time Title
9/12:00pmBlackboard New Instructor Workshop
9/29:30amChanges in Managing Blackboard Assignments
9/1010:00amOU Campus CMS Training


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 Last Modified 8/14/15