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IT Division - IT Helpdesk

IT Helpdesk

The Information Technology Helpdesk serves as a single point of contact for technology support and can be reached in a variety of ways.

Need Help Now?

      Telephone – Call 270-745-7000.

      Chat – Connect live online.

      Self-Help – Search knowledge base for known solutions.

      Service Catalog – Submit a form to request assistance online.

      Manage My WKU Accounts – Lookup account information and reset passwords.

      Remote Assistance – Initiate screen sharing (requires single-use code from IT).

Additional Information

      Operating Hours – View normal and holiday schedules.

      Student Application – Apply for student employment.

      Twitter – Follow @WKUIT for latest information and alerts.

Announcements

Mediasite

WKU's lecture capture system, Mediasite, records and uploads class lectures and presentations. Bradley Greenwell, Mediasite Information Technology Consultant, will be offering weekly training workshops and Ask the Expert sessions to answer questions.

IT Orientation for new Employees

Face-to-Face and online sessions available for new faculty and staff!!!

Systems Status

Upcoming Training

Date Time Title
4/279:30amGiving Tests in Blackboard
4/2811:00amMediasite: Ask the Expert
4/281:30pmNew Faculty/Staff IT Orientation: Web Conference


Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
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Note: documents in Excel format (XLS) require Microsoft Viewer,
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Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 
 Last Modified 2/22/17