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Western Kentucky University

IT Division - Departments


Academic Technology

Academic Technology provides student computer labs, faculty support for instructional technology, support for the Blackboard system, assistance to departments running specialized computer labs, Technology Resource Center, and technology training for WKU faculty, staff, and students.

Visit Academic Technology

Communication Technologies

The Communication Technologies Department provides and maintains a comprehensive voice and video communications system utilized to service the needs of Western Kentucky University faculty, staff, students, and correspondents.

Visit Communication Technologies

Enterprise Applications and Programming

Enterprise Applications and Programming provides programming services for many of the administrative systems on campus such as: Banner, BSR, TopNet, InfoView, and OU Campus.  Our staff of application programmers and web developers are committed to serving your technology needs and providing enterprise programming services.

Visit Enterprise Applications and Programming

Enterprise Systems

Enterprise Systems provides help with most of the systems on campus such as: email, web, Banner, etc.. Our dedicated staff of system administrators, database administrators, security administrators, and operation personnel are committed to serving your technology needs and providing system services, training, and technical support.

Visit Enterprise Systems

Technical Support Services

Technical Support Services is dedicated to serving the Western Kentucky University community by providing technology support to all faculty, staff, students, alumni, and affiliates. The department makes every effort to provide high quality services necessary to meet the strategic goals of the University.

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Office of Chief Information Technology Officer

The Information Technology Division will continue to place specific emphasis on the use of information technology in student learning, faculty teaching, and staff productivity.

Visit The Office of the Chief Information Technology Officer.


Self-Help Knowledge Base

You may now be able to solve your technical issue or question using our Knowledge Base. Click the heading to learn more.

Apple OSX 10.11 (El Capitan) on WKU-Owned Computers

With Apple releasing its newest OS in the Fall, we are receiving questions regarding when IT will support. Click the heading to learn more.

Systems Status

All Systems are OKAll Systems are OK

Upcoming Training

Date Time Title
9/12:00pmBlackboard New Instructor Workshop
9/29:30amChanges in Managing Blackboard Assignments
9/22:00pmAdobe Connect Pro Training Workshop

Contact Helpdesk

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 Last Modified 8/12/15