Western Kentucky University

IT Division - Live Chat Support

WKU IT Chat Support

We recommend using WKU Chat for requests such as:

  • Configuring email settings and Outlook tips
  • Password resets
  • Account requests
  • Subscribing/unsubscribing from mailing lists

There are some limitations to be aware of:

  • WKU Chat requires both Java and Flash to run.
  • No mobile chat clients exist.
  • If you are having trouble getting the chat client to run, we recommend calling the IT Helpdesk at 270-745-7000 or submitting an online request.

After clicking the "Chat Now" button below, you will be prompted to enter your Name and WKU ID. If available, a consultant will be with you momentarily.

 

Due to the beginning of the semester, the IT Helpdesk experiences a high call and chat volume. We appreciate your patience. If you wish to submit a request online, please click here and a representative will contact you back within 24 hours.

 

Chat Support Hours (Fall 2014)

Day Hours (Central Time)
Monday 7:30 am - 5:00 pm
6:00 pm - 8:00 pm
Tuesday 7:30 am - 5:00 pm
6:00 pm - 8:00 pm
Wednesday 7:30 am - 5:00 pm
6:00 pm - 8:00 pm
Thursday 7:30 am - 5:00 pm
6:00 pm - 8:00 pm
Friday 7:30 am - 5:00 pm
6:00 pm - 8:00 pm
Saturday 8:30 am - 6:00 pm
Sunday 12:30 pm - 6:00 pm

Systems Status

Impaired or Limited AccessCATV
View Systems Status

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 
 Last Modified 8/22/14