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Complaint Resolution Process


Our goal is to create collaborative systems and practices that facilitate a positive learning environment in support of each student's degree goals. We strive to ensure each student's experience at WKU, from initial contact through commencement, is both friendly and efficient. 

The official student complaint procedure for resolving a complaint can be found at Student Academic and Grade Complaint Procedure.


Students in Military

U.S. Department of Veteran Affairs

The GI Bill Feedback System is available for veterans, service members and eligible dependents to report negative experiences with educational institutions receiving GI Bill funding and/or institutions not following the Principles of Excellence. Initially, complaints received through the system will be evaluated by the Department of Veteran Affairs (VA). If it is determined another government agency is more appropriate, VA will forward accordingly. If the complaint is submitted anonymously, VA will not forward to the school, but instead submit for record with the Federal Trade Commission's Consumer Sentinel Network.

SFA will provide a response (within 60 days) to VA via email (process.vbavaco@va.gov). The response will be on official letterhead and addressed to the complainant. VA will forward the official response to the student to review and determine if the issue was addressed and/or resolved to their satisfaction.

The online complaint form and description of complaint categories may be accessed here.

U.S. Department of Defense

The Postsecondary Education Complaint System is available for recipients of TA or MyCAA education benefits to report misleading or unfair actions by education institutions. Initially, complaints received through the system will be evaluated by the Department of Defense (DoD). If it is determined another government agency is more appropriate, DoD will forward accordingly.

The online complaint form and description of complaint categories may be accessed here.

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Information about accreditation can be found through the Office of the Provost.


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 Last Modified 12/4/20