Customer Service Certificate
Now more than ever, customer service is vital to business success. WKU Continuing & Professional Development now offers a Customer Service Certificate that includes two classes carefully selected from our range of customer service training.
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Offers engaging instruction, practical examples, and useful handouts to help them apply what they learn in real-life settings.
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Classes are available individually or as part of a certificate series.
Courses: |
WOW Factor Customer Service (3 Hour Course) Learning Outcomes
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Dealing with Difficult Customers (3 Hour Course) Learning Outcomes
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Quick Facts: Customer Service Representatives* | |
Typical Entry-Level Education | High school diploma or equivalent |
Work Experience in a Related Occupation | None |
On-the-job Training | Short-term on-the-job training |
Number of Jobs, 2016 | 2,784,500 |
Job Outlook, 2016-26 | 5% (As fast as average) |
Employment Change, 2016-26 | 136,300 |
Dates: |
Tuesday, October 15th & Thursday, October 17th |
Time: |
1:00 to 4:00 p.m. |
Location: |
Adult Education Center 121 South Spring Street Russellville Ky. 42276 |
Price per Course: $109 Two Course Bundle: $199 |
wku.edu/cpd | (270) 745-1912 | cpd@wku.edu
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