Facebook Pixel Customer Service Certificate | Western Kentucky University
Customer Service Certificate

Customer Service Certificate

Register Today


Now more than ever, customer service is vital to business success. WKU Continuing & Professional Development now offers a Customer Service Certificate that includes two classes carefully selected from our range of customer service training.

  • Offers engaging instruction, practical examples, and useful handouts to help them apply what they learn in real-life settings. 

  • Classes are available individually or as part of a certificate series.

Courses:

WOW Factor Customer Service  (3 Hour Course)
Excellent customer service can set your business apart. Outstanding service can make customers want to come back and inspire them to share their positive experience with others. This course focuses on strategies for establishing a culture of great service that encourages employees to work together, have fun, and take pride in their work.

Learning Outcomes

  • Understanding Customer Service needs in the workplace
  • Learning techniques to deliver excellent customer service
 

Dealing with Difficult Customers  (3 Hour Course) 
Difficult people are everywhere, so it's important to provide employees with practical skills for dealing with them. In this course, participants learn how to identify difficult personalities, understand their associated behaviors, and apply effective strategies for handling situations in a proactive, productive manner. 

Learning Outcomes

  • Identifying difficult personalities and their associated behaviors
  • Developing an action plan for dealing with difficult customers

 

Quick Facts: Customer Service Representatives*
Typical Entry-Level Education High school diploma or equivalent
Work Experience in a Related Occupation None
On-the-job Training Short-term on-the-job training
Number of Jobs, 2016 2,784,500
Job Outlook, 2016-26 5% (As fast as average)
Employment Change, 2016-26 136,300
*Source: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Customer Service Representatives, on the Internet at https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm (visited August 13, 2019).

Dates:

Tuesday, October 15th
& Thursday, October 17th

Time:

1:00 to 4:00 p.m.

Location:

Adult Education Center
121 South Spring Street
Russellville Ky. 42276
  Price per Course: $109 
Two Course Bundle: $199

 

Register Today

 

 


wku.edu/cpd      |     (270) 745-1912     |     cpd@wku.edu


Some of the links on this page may require additional software to view.

 Last Modified 9/4/19