Internet Performance
When working remotely, a consistent high-speed internet connection is vital. Use a speed test to identify the upload and download speeds of your connection and compare them to our recommendations. There are many variables that could affect the quality of your experience. Bear in mind that if there are others uses of your connection occurring concurrently, for examples streaming services such as Netflix, it may degrade your experience as those other uses will be competing for the same bandwidth on your network.
Testing Your Connection
When connected to your home internet, visit the free speedtest.net website or install the app for Android, iOS, or other devices.
Speedtest.net Apps for Devices
Recommended Speeds
For best results when working remotely, we recommend the following:
Download Speed
10 Mbps +
10 megabits per second or better
Upload Speed
5 Mbps +
5 megabits per second or better
Ping Time
< 75 ms
Less than 75 milliseconds
Need Assistance?
The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.
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