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Audio Conferencing


WKU has three main methods for audio conferencing:

  • Analog Telephone - connects up to 3 participants
  • Digital and VoIP Telephone - connects up to 4 participants
  • Hosted Audio Conferencing - connects up to 25 participants

 

Telephone Services

ITS provides all telephone services for the University as well as voice mail service.

Learn More

 

Audio Conferencing Request

Use the Service Catalog to request a conferance call be set up for you.

Service Catalog

 

Analog Telephones

With your analog telephone, you have the ability to make a conference call that includes your phone line plus two others.

When you are on a telephone call and wish to add a third party to your conversation, simply press your FLASH button (or tap your switch-hook if you do not have a flash button). Wait for a dial tone and dial the third party's telephone number. When the third party answers the phone, simply press the FLASH button again (or tap your switch-hook) to link everyone together. If your third party does not answer the phone or you reach voicemail, simply press the FLASH button twice to release the third party.

 

Avaya Phones

With your digital or Voice over IP telephone, you have the ability to make a conference call that includes yourself and five other people (digital and VoIP telephones have a built-in caller ID display, lit buttons, and multiple call appearances).

When you are on a telephone call and wish to add a third party to your conversation, simply press CONFERENCE, dial the number of the third party, and when he or she answers the telephone, press CONFERENCE again to link everyone together. Repeat this step for each additional party you wish to add to your call. Remember, the limit is six including yourself.

 

Cisco Phones

With your Cisco phone, you have the ability to make a conference call that includes yourself and three other people.  To Conference another person into an existing call, press the CONFERENCE Key (pictured below.)  This opens up a space below the existing call on the same line, so you can dial the number of the new person you want to conference in.

Cisco Conferencing button

 

Hosted Audio Conferencing

With hosted audio conferencing you can request an audio conference call that includes yourself and 24 other people. With hosted audio conferencing, participants can either dial using a toll free number, or a local number. 

To request a hosted audio conference, please submit an audio conference request via the Service Catalog, Online Chat, or call 270-745-7000.

You will need to have the following information ready to make your request:

  • Date of Conference
  • Time of Conference with time zone
  • # of participants

If you use the Service Catalog, you can browse a large list of available ITS services.  In this instance, choose Voice Services, or search on keywords using the search box on the right.  The Service Catalog will prompt you for information to begin your request, saving you time and a phone call.  Additionally, with the service catalog, you can track the progress of your request.




Need Assistance?

The WKU ITS Service Desk is here to help. Give us a call, chat with a representative online, use the Self-Help Knowledge Base and more.

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 Last Modified 9/12/18