Supported Operating Systems
TopperTech provides operating system assistance for WKU student personally-owned devices. Our office supports multiple operating systems regardless of vendor or machine type. Every effort is made to respond to all requests for help, but the level of support may be limited for some computers and peripherals, depending on their age, operating system, driver availability or other factors.
Windows 7 (32 and 64-bit versions)
- Home Premium
Windows 8.1 (32 and 64-bit versions)
- Windows 8.1
- Windows 8.1 RT
- Windows 8.1 Professional
- Windows 8.1 Enterprise
Windows 10 (32 and 64-bit versions)
- Windows 10 Home
- Windows 10 Professional
- Windows 10 Enterprise
Macintosh (OS X) Support
Mountain Lion (OS X 10.8)
Mavericks (OS X 10.9)
Yosemite (OS X 10.10)
El Capitan (OS X 10.11)
macOS Sierra (10.12)
Important Note: Any MacBook checked in with OS X 10.8 or 10.9 will be upgraded to at least OS X 10.10.
Miscellaneous Operating Systems
Chrome OS support is available. Image restorations can be limited based upon model and operating system version.
Linux and Ubuntu - TopperTech does not provide support options for devices running Linux and Ubuntu distributions.
Both TopperTech and student clientele have specific responsibilities concerning operating systems and software. If the event of an Operating System Refresh (OSR) on a personally-owned device, TopperTech is responsible for the following:
Re-installation of the operating system
Corresponding drivers of specific hardware
Installation of the latest version of Office 365 at the request of the student.
Student clientele is responsible for the following:
Operating system authenticity
Legal procurement of licenses for specialized software titles
Authentic product keys for any operating system virtual machine (Parallels and VMWare)
Data Transfer and Storage
In an Operating System Refresh (OSR) is preformed on a client's personally-owned device, TopperTech will back-up the personal data specified by the client. Data will be transferred to a redundant data repository and stored for 60 days. The data will be restored to the personally-owned device once the OSR is completed. If the client discovers missing data within 60 days of an OSR, a request to restore the data can occur by contacting the WKU IT Helpdesk.