Skip to main content
Skip to main content

Supported Operating Systems - TopperTech

Supported Operating Systems 

TopperTech provides operating system assistance for WKU student personally-owned devices.  Our office supports multiple operating systems regardless of vendor or machine type.  Every effort is made to respond to all requests for help, but the level of support may be limited for some computers and peripherals, depending on their age, operating system, driver availability or other factors.   

Windows Support 

  • Windows 7 (32 and 64-bit versions)

    • Starter
    • Basic
    • Home Premium 
    • Ultimate
  • Windows 8.1 (32 and 64-bit versions)

    • Windows 8.1
    • Windows 8.1 RT
    • Windows 8.1 Professional
    • Windows 8.1 Enterprise
  • Windows 10 (32 and 64-bit versions)

    • Windows 10 Home
    • Windows 10 Professional
    • Windows 10 Enterprise 

Macintosh (OS X) Support 

  • Mountain Lion (OS X 10.8)
  • Mavericks (OS X 10.9)
  • Yosemite (OS X 10.10)
  • El Capitan (OS X 10.11)
  • macOS Sierra (10.12)

Important Note:  Any MacBook checked in with OS X 10.8 or 10.9 will be upgraded to at least OS X 10.10.   

 

Miscellaneous Operating Systems 

  • Chrome OS support is available.  Image restorations can be limited based upon model and operating system version.
  • Linux and Ubuntu  - TopperTech does not provide support options for devices running Linux and Ubuntu distributions.    

 

Additional Software  

Both TopperTech and student clientele have specific responsibilities concerning operating systems and software. If the event of an Operating System Refresh (OSR) on a personally-owned device, TopperTech is responsible for the following:

  • Re-installation of the operating system
  • Corresponding drivers of specific hardware
  • Anti-virus software
  • Installation of the latest version of Office 365 at the request of the student.

Student clientele is responsible for the following:

  • Operating system authenticity
  • Legal procurement of licenses for specialized software titles
  • Authentic product keys for any operating system virtual machine (Parallels and VMWare)  

 

Data Transfer and Storage 

In an Operating System Refresh (OSR) is preformed on a client's personally-owned device, TopperTech will back-up the personal data specified by the client.  Data will be transferred to a redundant data repository and stored for 60 days.  The data will be restored to the personally-owned device once the OSR is completed.  If the client discovers missing data within 60 days of an OSR, a request to restore the data can occur by contacting the WKU IT Helpdesk.

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 
 Last Modified 7/24/17