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TopperTech Hardware Support Standards

Hardware Support Policy

TopperTech's hardware support policy is to assist with any personally-owned device in use by a WKU student. Every effort is made to respond to all service needs, but the level of support may be limited for some computers and peripherals, depending on their hardware configuration, software configuration, function, age or other factors.   

 

Mobile Device Support  

Options for mobile device support (phones and tablets) include network connectivity and e-mail setup. TopperTech does not offer hardware repair for mobile devices. We will reference an off-campus service depot for hardware repair resolution.

 

Popular Vendors  

The following includes the most popular vendors TopperTech services. This is not inclusive and we welcome hardware from any vendor.

 

Purchasing Hardware  

If a student is interested in purchasing new hardware, there are several options:

  • WKU Store - The WKU Store provides on-site purchasing options for Apple and Dell computers, tablets and accessories. For more information, visit the WKU Store online or call 1-800-444-5155.
  • Online - WKU has educational purchase programs with Dell and Apple. More information can be found at http://www.wku.edu/it/personal-computer-purchasing. If another vendor is desired, please see the links in the Popular Vendors section.

 

Common Hardware Issues  

TopperTech provides resolution for a variety of hardware issues on WKU student-owned desktops and laptops. If our technicians discover a broken or failing component, TopperTech will contact the client and provide information on a compatible replacement unit. The most common hardware issues include:

  • Failing hard drives
  • Defective cables (video and data)
  • DC jacks in laptops
  • Broken screens
  • Non-responsive motherboards
  • Overheated CPUs
  • Failed CPU fans
  • Non-functioning laptop keyboards
  • Broken chassis parts  

TopperTech is a certified Apple and Dell warranty depot. Eligible warranty claims for Dell and Apple models can be processed through us at no additional charge and the computer remains on-campus until the machine is restored to working order.

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 Last Modified 8/7/17