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IT Division - Quick Links

IT Quick Links

Links on this page are for some of the more commonly accessed tasks in IT.


Auditorium Reservation

The Mass Media and Technology Hall auditorium features HD capability along with a variety of other classroom technologies. To reserve the MMTH Auditorium please send a request to  The auditorium can also be reserved using Astra.

Please review the Auditorium Use Policy before requesting a reservation.

Visit the Auditorium Reservation Page

Create / Reset My NetID Password

Use this link if you need to create your NetID password or reset it.  You will be required to provide some demographic information in order to create/reset your password.  As always, if you experience difficulties, please contact the IT Helpdesk at (270) 745-7000.

Visit the NetID Create / Reset Password Page

Lab Hours & Locations

WKU provides Student Technology Centers (general usage computer labs for all students) at six locations on the main campus.  There is also one Student Technology Center (STC) at each regional campus location, and another at  South Campus location.  Use the Lab Hours & Locations page to find out where these labs are and what time they are open.

Visit the Lab Hours & Locations

Live Chat Support

Technical Support Services offers chat support as an alternative to contacting the IT Helpdesk by phone or online request. This service is designed to provide the WKU Community with a fast and easy mode of contact with an IT Consultant for things such as password resets, general IT questions, or account requests. To chat live with a consultant...

Visit the Live Chat Support Page

Remote Assistance

While troubleshooting a problem you are encountering, an IT representative may wish to connect to your computer. The link above will direct you to the page that initiates a remote assistance session. You will need to enter your name, WKU ID number, and the code the IT representative provides to you.

Visit the Remote Assistance Page

Systems Status

Information provided on this page alerts you to downtimes, outages, or other issues that prevent or impair your access to various IT systems.

Visit IT Systems Status

WKU Employee Quick Start

Intended for WKU Employees to quickly view what IT Services are available and how they are interconnected.  Also provides links to the most common IT services used by employees.

Visit the WKU Employee Quick Start Guide

WKU Student Quick Start

Intended for WKU Students to quickly view what IT Services are available and how they are interconnected.  Also provides links to the most common IT services used by students.

Visit the WKU Student Quick Start Guide


Faculty/Staff Data Backups

The process for backup up data after a system refresh is changing on 3/1/2018

TopperTech Student Employee Vacancies

Applying for TopperTech Student Employee Vacancies

Systems Status

Upcoming Training

Date Time Title
2/2111:00amMediasite User Training
2/229:30am10 Things You Didn't Know Blackboard Can Do Right Now
2/289:00amNew Faculty/Staff IT Orientation: Face-to-face

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Note: documents in Excel format (XLS) require Microsoft Viewer,
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Note: documents in Word format (DOC) require Microsoft Viewer,
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Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
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Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
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 Last Modified 1/4/18