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IT Division - News

Having Trouble Logging into Outlook?

On December 16, WKU IT completed the first phase of an upgrade to the WKU faculty and staff email system to Exchange 2016.  The first phase involved an upgrade of the front-end servers that provide Webmail/OWA and other client services.  In January, WKU IT will begin upgrading back-end servers by migrating user accounts from 2010 to 2016.  The final stage of the project will then involve the upgrade of the public folder server, which provides shared/group calendars.

During the interim between now and when public folders/shared calendars are moved, some Outlook users will be presented with an extra “Windows Security” credential prompt when Outlook starts.  If you see this prompt when you start Outlook, please do the following:

  • In the first/top box, enter your username in format: ad\NetID (i.e. if your NetID is usr12345, enter: ad\usr12345).
  • Enter your email password (the password for your NetID account) in the second/lower box.
  • Check the “Remember my credentials” checkbox.
  • Click the OK button.

Performing these steps is necessary for you to access public folders/shared calendars, because there is a limitation within Outlook that will not allow it to pass your initial login to the 2010 public folder servers.  These steps will prevent Outlook from prompting you while you are running the program, but Outlook will prompt for credentials again if you close and restart the program.  This extra prompt is temporary; once WKU IT completes all phases of the upgrade project, the prompt will no longer appear.

If you have any problems with this process, please contact the Helpdesk via one of the methods listed at

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 Last Modified 9/25/14