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Western Kentucky University

IT Division - IT Helpdesk

IT Helpdesk Operating Hours

Regular Hours

Day Hours
(Central Time)
Monday 7 a.m. - 8 p.m.
Tuesday 7 a.m. - 8 p.m.
Wednesday 7 a.m. - 8 p.m.
Thursday 7 a.m. - 8 p.m.
Friday 7 a.m. - 8 p.m.
Saturday 11:30 a.m. - 8 p.m.
Sunday 11:30 a.m. - 8 p.m.

Holiday Coverage

Date Day Event Coverage
January 19, 2015 Monday Martin Luther King Jr. Day Closed
May 25, 2015 Monday Memorial Day Closed
July 3, 2015 Friday Independence Day Observed Closed
July 4 - 5 , 2015 Saturday - Sunday Independence Day Weekend Voicemail
September 7, 2015 Monday Labor Day Closed
November 24, 2015 Tuesday Thanksgiving Holiday Closing at 4:30 p.m.
November 25, 2015 Wednesday Thanksgiving Holiday Voicemail
November 26, 2015 Thursday Thanksgiving Closed
November 27-29, 2015 Friday-Sunday Thanksgiving Holiday Voicemail
December 19 - January 3, 2015/16 Saturday-Sunday Winter Break Voicemail*

*For December 24, 25, 31 and January 1, the IT Helpdesk is closed for both live and voicemail support.

Voicemail coverage means calls to 270-745-7000 will go directly to the leave voicemail prompt.  IT Helpdesk employees will attempt to contact callers within 24 hours.  Issues unable to resolve via the phone will route to the appropriate IT area to address during normal university operating hours.

Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 Last Modified 8/17/15