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Western Kentucky University

IT Division - Enterprise Systems

Enterprise Systems

Enterprise Systems supports critical, central IT systems such as E-mail, Banner, TopNet, Portal, Active Directory, the WKU web server, and many others. We are located on the 3rd floor of Mass Media and Technology Hall (MMTH).

Security and Identity Management

  • NetID account creation and maintenance
  • VPN account creation and maintenance
  • Security policy creation and enforcement
  • Security scanning and threat detection
  • Anti-virus and anti-malware system administration.

Systems Administration

  • Physical and virtual server hosting and maintenance
  • File share provisioning and security
  • Server backups and disaster recovery preparation
  • E-mail, archiving, and spam control administration
  • Storage infrastructure support and administration
  • 24x7, third-level support of all critical systems

Database Administration

  • Enterprise database support and administration
  • Enterprise database backups and replication
  • Application support for ERP and related systems
  • Scripting and programming for ERP data manipulation


  • Initiation and monitoring of nightly jobs
  • System backup support and monitoring
  • Large-scale printing and test scanning/scoring

Support and Training

  • Project management for inter-departmental IT projects
  • Second-level support for ERP and related systems
  • Training services for ERP use and data access

A complete list of IT services is available via the navigation menu above.  Please contact our offices if we can be of assistance.


Issue with Outlook 2011 and OS X 10.11 (El Capitan)

Attention Mac users: If you use Office 2011, do NOT upgrade to El Capitan. Click heading to learn more.

Satellite Support Unit

Schedule for Satellite Support Unit at the Downing Student Union. Click the heading to learn more.

Systems Status

All Systems are OKAll Systems are OK

Upcoming Training

Date Time Title
10/61:30pmAdvanced OU Campus - Galleries and Foms
10/810:00amOU Campus CMS Training
10/131:30pmAdobe Connect Pro Training Refresher

Contact Helpdesk

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 Last Modified 9/30/15