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IT Division - Adobe Connect - Announcements


Adobe Connect Pro Upgrade 9.5 - Dec. 2015

Adobe Connect Pro (ACP) will be upgraded to version 9.5, scheduled for Dec. 16, 2015.  ACP will not be available during the installation of the upgrade.  The upgrade date has been set for Dec. 16th, beginning @ 8:00 a.m. with a 24 hour maintenance window to complete the upgrade.  A notification email will be sent when the Adobe Connect Pro upgrade is complete and service is restored.

Read our PDF to learn about the enhancements in ACP version 9.5

If you would like to review any of the recent changes to Adobe Connect, you can register for an ACP Refresher Course on January 13th on the IT Training calendar.

If you need assistance after the upgrade, during the holiday break, please call the IT Helpdesk at 270-745-7000 and leave a message.  Your call will be returned shortly. 


Email Functions Restored - May 2014

There has recently been an error with the 'Send Invitations' function when creating a new meeting.  This and all other email functions within Adobe Connect Pro have been restored.  

When you are creating a meeting room, if you select an access other than 'Anyone who has the URL for the meeting can enter the room', you will be prompted on the last page to send invitations to participants.

meeting room access


After you have selected individuals to invite to your room, you will be given the opportunity to send invitations and specify which groups you wish to send the invitations.  Adobe Connect Pro will use your email address when sending the email to the participants.  You do not need to be logged into Outlook client for this to work.

send invitations


Chrome Incompatibility - May 2014

The Adobe Connect Add-in is currently not working with newer versions of Chrome, when the room is using the Share pod to display documents or computer.  Please see PDF for more information.





General Resources

Install Adobe Connect Add-In

Adobe Connect Add-In

Adobe Connect Pro Login

Video:  Audio Setup Wizard

Blackboard Login

Example Meeting Room

Using Adobe Connect on Mobile Devices

Test Your Computer & Use the Software


Host Resources

Download Sample Email Invitation with Mic/Webcam Instructions

Host Check-List

Host Helpful Hints

Visual Quick Start Guide for Hosts

Use our Self-Help Topics &

 Guides to Host a Successful ACP Meeting


Student/Participant Resources

Accessing Your Adobe Class Session

How to Login from Blackboard  

Visual Quick Start Guide for Participants

Visual Quick Start Guide for Participants

      - Webcam Rights


Adobe Training Resources

Adobe Connect Pro video tutorials by Adobe TV


Leading a Web Meeting

Best Practices for using Adobe Connect Pro

Best Practices for a Virtual Classroom



Request an Account

Click to request an Adobe Connect Pro account.  Use your Net ID and password to access the IT Service Catalog.  Once logged in, click the Request tab.  In the Search box to the right, type in Adobe Connect.  Select 'Create Account' and complete the ticket.   A member of the AVS team will contact you to schedule an ACP Training session.


Note: documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,
download Adobe Acrobat Reader.

Note: documents in Excel format (XLS) require Microsoft Viewer,
download excel.

Note: documents in Word format (DOC) require Microsoft Viewer,
download word.

Note: documents in Powerpoint format (PPT) require Microsoft Viewer,
download powerpoint.

Note: documents in Quicktime Movie format [MOV] require Apple Quicktime,
download quicktime.

 Last Modified 10/19/16