Massage Appointment Procedures
Appointments must be paid for at the time they are made. Payment may be made in person or over the phone using a credit card. The Health & Fitness Lab accepts the following payment types: Cash, Check, and VISA & Mastercard.
Payment is non-refundable. However, if you cancel your appointment at least 24 hours in advance, we will reschedule you. If for some reason you are unable to attend your scheduled appointment, you may find someone to take your place.
Call us at: (270)745-6531 to make your massage appointment (using a credit card only).
You may be instructed to provide us a medical clearance note from your family physician. If so, it may be faxed to us at (270) 745-6543.
If you are interested in receiving a massage through the Health & Fitness Lab and this is the first time you will make an appointment, please fill out the required massage questionnaire and bring it with you when you come to make an appointment. Massage apt.pdf
If you fail to make your appointment on time the time missed (up to 20 mins.) will be subtracted from your scheduled, if you show up 20 minutes or more late for your appointment, your appointment will be forfeited. If you miss your appointment, without rescheduling with 24 hours notice, your appointment will be forfeited.
Free parking available for all Non-WKU clients. Ask us for details when you call to schedule.
*Gift Certificates are available for purchase, all gift certificates must be redeemed within one year from the date of purchase. After one year, gift certificates and their associated value will be forfeited.*