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Resources for Contacting Us Remotely

Due to measures put in place due to COVID-19, counseling from the Department of Student Financial Assistance will primarily be accommodated through telephone, email, and Zoom. More information about this can be found below.


Appointments through Zoom 

Zoom is a video conferencing software that allows Financial Aid Staff to speak with you face-to-face.

In order to schedule an appointment to meet with us via Zoom, please send an email to fa.help@wku.edu. Zoom appointments are typically available Monday thru Friday between the hours of 8:00 a.m and 4:00 p.m. CST. 

What is Zoom? 

Zoom is a video communications tool, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Zoom can be used on your phone, tablet, or computer. For more general information about Zoom and how to access it, click here

Reaching Our Staff by Phone or Email 

In order to help avoid the possible spread of COVID-19, our office is still open, but we are currently not meeting with individuals face-to-face. Instead, we encourage you to give us a call at 270-745-2755 between the hours of 8:00 am and 4:00 pm CST. You can also submit your question via email to fa.help@wku.edu.




Information About SAP: In response to the academic disruption caused by the COVID-19 pandemic, the U.S. Department of Education has recently released new guidelines which will affect current Satisfactory Academic Progress (SAP) requirements. Please click here in order to learn more about these recent changes and its applicability to WKU's SAP policy

If you have any questions, please contact our office at (270) 745-2755 or at fa.help@wku.edu



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 Last Modified 4/13/20