Western Kentucky University

CWD: Courses: Communication in the Workplace

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Interpersonal Communication

Session Format:

One 4–Hour Session

Introduction

In life, as in organizations, people differ in fundamental ways. When we observe these differences in others, however, we naturally describe the others as flawed and very different from us. Consequently, we try to change other people to match our expectations, which often leads to conflict. Thus, we waste time while we try to resolve the conflict. We need to learn how to respect differences in personality and communicator style and thus how to better relate to other people.

Objectives

The participant will learn: (1) the relationship of personality and communicator style, (2) how each person can become a better communicator as well as interpreter of messages of other people, and (3) how to enhance communicator style through personality development in the work place.

Content Outline

  • The nature of communication in personality development
  • Self-concept survey
  • Interpersonal communication sensitivity survey
  • How to develop your interpersonal style in the workplace

Who Should Attend

This seminar is intended for managers, supervisors, supervisor trainees, and employees involved in teams or work groups.

 Last Modified 7/22/13